VAS Engineer

About AppLogic Networks

AppLogic Networks the App QoE company helps network service providers deliver highest quality experience to consumers and enterprises. The companydevelops bestinclass solutions that analyze optimize and monetize OTTapplication traffic going through the networks. With contextual machinelearningbased insights and realtime actions AppLogic Networks has become a global leader in Application Quality of Experience (QoE).As part of this innovative and exciting company you will drive innovation inappdriven cloud and hybrid solutions designed to accelerate timetovalueacross network planning engineering and operations. Join the team andcontribute to what makes AppLogic Networks unique in the market: superior App QoE!

Responsibilities

• Work with Customer Network Operations for deployment maintenance administration and operational tasks
• Diagnose AppLogic Networks equipment failures
• Recommend configuration changes and assist with implementations
• General services as required including installation of software maintenance updates for all AppLogic Networks devices and solutions
• Proactive health monitoring of software/hardware issues Daily monitoring of system health KPIs logs alarms with a sense of urgency when issues arise
• Work within customers change management and maintenance window guidelines
• Analyze & troubleshoot critical Applications traffic and detect problems through the use of essential software tools (traffic sniffers simulators traffic detection MRTG PRTG SNMP polling logs)
• Good background of packet level debugging using Wireshark tcpdump tcpreplay or similar tools
• Lead the analysis/discussion with other departments in order to solve and prevent issues
• Submitting and escalation of issues into L2 support as needed
• Accountability for Case management and ensuring that they are resolved
• Providing consultative support and mentor other less experienced team members
• Positive contribution towards quality reviews for other colleagues and peers

Qualifications / Knowledge and Skills

• Commanding knowledge of Unix based operating systems such as Linux FreeBSD etc
• Handson experience with the installation configuration and/or operation of network equipment such as Cisco Juniper or other network hardware manufacturers
• Proven experience in virtualization technologies (VMware KVM) deployment of Openstack and experience with automation tools like Ansible
• Familiar with cloud architecture (AWS Google cloud AWS) containers and orchestration concepts (kubernetes swarm) and tools like DockerJenkins
• Proven Experience in virtual concepts like: NUMA SRIOV PCIPassthroughVirtio
• Good understanding of NFV particularly around MANO/ONAMP
• Excellent technical background with a strong understanding of networking (specifically IP related technologies)
• Experience in Quality Assurance testing
• Excellent understanding of endtoend network call flows as well as relevant technologies & protocols (DNS HTTP HTTPS DHCP RADIUS DIAMETER GRE SIP RTP MGCP H.323RTCP)
• Good understanding of billing and charging concepts and experience with Online Charging and Policy Enforcement (OCS PCRF PCEF)
• Good experience in Data communication industry with different operator networks for Wireline (Cable DSL FTTH) and/or Wireless (Satellite WiFi LTE GPRS3G CDMA3G WiMAX GSM UMTS4G and 5G)
• Good background of packet level debugging using Wireshark tcpdump tcpreplay or similar tools
  
  

Desired

• Experience with programming or scripting languages such as Java C/C python Perl etc
• Experience with web technologies (Javascript HTML5 HTTP Angular ...)
• Exposure to and understanding of web application concepts like P2P VoIP WAP MMS RTSP
• Knowledge of industry models and best practices (eg. Scrum ITIL etc)
• Experience with modern web applications using Ajax and REST APIs will be advantageous
• Experience of data modelling DB administration Vertica SQL/PostgreSQL ETL and/or BI in general (microstrategy tableau elastic search kibana grafana)
• Experience with SQL databases network traffic monitoring or firewall technologies especially in a Telecom ISP or Cable Internet environment

Work Experience Education and Certifications

• Bachelors degree in computer science Engineering or other STEM program
• 5 years of applicable experience

Work Conditions

• Occasionally extended hours split shifts may be required
• Fastpaced office environment
• Occasional Travel required