Lead Site Assistant - ARCHES Sheltering - Woodburn - Bilingual Required
Lead Site Assistant - ARCHES Sheltering - Woodburn - Bilingual Required
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Job Description
The ARCHES Sheltering Project is looking for Lead Site Assistants to join their team! The Lead Site Assistant provides direct support to sheltering services for the homeless population at Tanner Project ARCHES Inn Navigation Center Day Center Warming or Cooling centers and other ARCHES Sheltering locations as needed. Responsibilities include supporting daily operations including cleaning and laundry services clerical duties data collection & entry assisting clients with navigation to resources answering client questions and other special projects as needed. The person in this position will also be responsible for training and updating Site Assistants and volunteers on applicable policies and procedures. This position requires the availability to work days nights weekends and/or holidays as needed.
This is a Bilingual English/Spanish required position. Expected shift time is from 6PM to 9AM.
Candidates must submit their application by 05/23/2025 in order to be considered for first round interviews.
MINIMUM QUALIFICATIONS The requirements listed below are representative of the knowledge skill and/or ability required.
EDUCATION and/or EXPERIENCE
High School diploma or GED.
Two years of experience in customer service social services or other clientfacing roles.
Preferences given to applicants who have experience working with people experiencing homelessness or atrisk of becoming homeless; and/or work experience with the public in a healthcare or community services setting.
CERTIFICATES LICENSES REGISTRATIONS
Driver qualifications are required for this position. Valid driver license insured vehicle available for use on the job and a satisfactory drive record for the previous three years are required
Candidate must pass a comprehensive MWVCAA background screening prior to employment.
Basic Life Support/First Aid Certification is required within first 30 days of hire.
Food Handlers Card or ability to obtain within 30 days.
Candidate must pass preemployment and random drug screenings.
KNOWLEDGE SKILLS AND ABILITIES
Demonstrated proficiencies in Microsoft Office (including Outlook) videoconferencing platforms and web tools.
Exhibits a positive attitude and engages with others in a cooperative and supportive manner.
Demonstrates tact diplomacy and empathy when communicating formally and informally with clients staff and program partners.
ESSENTIAL DUTIES AND RESPONSIBILITIES: This job description is not intended to be allinclusive. Employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required.
Serves as primary point of contact for respective work shift.
Trains incoming staff members and volunteers on applicable duties processes and policies. Answers questions and aids coworkers as needed.
Facilitates communication and collaboration between Site Assistants and volunteers.
Focuses team toward primary program goals and exemplifies the positive culture.
Ensures data collection and quality. Inputs service usage information into the Health Management Information System (HMIS) and Shelter point.
Responds to guest questions about clothing snacks blankets restrooms charging stations and local resources.
Monitors the program expectations of residents.
Provides program support such as: cleaning site upkeep laundry and supportive services client engagement and assistance including answering the telephone monitoring client and facility safety.
Assists other staff and volunteers in providing a calm clean and safe environment for residents.
Shares information resources and referral about community partnerships and resources.
Promotes a safe and healing environment for individuals that are victims of trauma through trauma informed engagements clear boundaries and supportive case management.
Attends and engages in required annual trainings and remains uptodate on policies and procedures for the ARCHES program.
Pursues Program Critical Strategic Goals including: Embraces the mission and philosophy of Trauma Informed Care Motivational Interviewing client centered services Coordinated Assessment and Harm Reduction
Performs cleaning janitorial and laundry tasks in support of daytoday sheltering operations.
Supports nutrition staff as needed by completing various kitchen tasks including cooking meals.
Participates in Community Outreach to local organizations camps and groups as directed by supervisor.
Maintains appropriate boundaries with clients and coworkers at all times.
SUPERVISORY RESPONSIBILITIES
There are no supervisory duties in this position.
PHYSICAL & MENTAL DEMANDS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
Regularly lift and/or move 20 pounds and occasionally lift and/or move up to 50 pounds.
Manual dexterity for handling personal items food clothing sacks carts and use of computers and written intake processing.
Requires frequent moving/walking and standing in the shelter setting and outdoor spaces.
Driving in all weather conditions to ARCHES sites in Polk and Marion counties.
Maintains calm disposition when clients or others may become escalated applying crisis intervention and deescalation techniques for all participants.
Regulates emotions during interactions with escalated clients and staff.
Regulates emotions and handles pressures of frequent demands for attention time and work tasks.
WORK ENVIRONMENT
Close quarters with residents that are experiencing chronic homelessness substance use disorders and/or severe and persistent mental illness and/or unpredictable behavior.
Primarily indoor work environment with frequent interruptions and demands.
Exposure to trash and potential biohazards.
Required to work outside of normal business hours including nights weekends and holidays.
Ability/flexibility to accept work shifts or trade shifts with short notice (for example same day for a callout).
MWVCAA is committed to promoting and achieving diversity equity and inclusion with employees and with those we serve. The agency strives to be an employer of choice with a vision for all people to be respected for their infinite worth and supported to envision and reach a positive future.
MWVCAA is proud to be an Equal Opportunity Employer. We do not discriminate based upon race religion color national origin sex sexual orientation gender expression age veterans and people with disabilities or any other protected category. We welcome all people to join us in achieving our Mission. If you require any assistance in the application process or reasonable accommodations to perform the essential duties of the position please notify a member of our team at (503).
**This is a partial list of essential duties and responsibilities. To review the full job description please apply at
Employment Type
Full-Time
