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Customer Account Specialist

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1 Vacancy
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Job Location drjobs

Columbus, OH - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

At American Packaging Corporation (APC) youll find the packaging career youve been looking for. With competitive salaries excellent benefits 401(k) plans and tuition reimbursement programs we nurture our employees while advancing and promoting diversity and inclusion. As the leading flexible packaging converter in North America for over a century APCs longstanding success is fueled from the inside out. Were constantly seeking to improve our internal operations and were named a Best of the Best in the Best workplaces in the Americas awards for 12 years in a row. Its how and why we engage the best and brightest talent to continue propelling our shared success into the future.


Customer Account Specialist


LOCATION: Columbus WI


SUMMARY: To professionally and effectively communicate with customers and respond to customer requests for order placement delivery of finished goods quotations and all other inquires or requested information. To service both the external and internal customer by accurately and efficiently processing information by means of systems and procedures.


REPORTS TO: Customer Service Manager


ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.


  • Participate in training embrace concepts of and actively practice the SPOT Safety Program fundamentals to aid American Packaging Corporations efforts to achieve a zeroaccident rate.
  • Verify purchase order information with customers.
  • Request customer numbers and specification sheets from the appropriate departments as needed.
  • Data entry of information into the AS400/Radius order entry programs (create item numbers etc.)
  • Identify and collect all information required for creating orders.
  • Authorize and provide information for invoicing all graphics related preparation plate and cylinder costs.
  • Follow Up with scheduling until acknowledged have ready date is acquired.
  • Distribute order to appropriate departments and send out order acknowledgment to customer.
  • Processing all changes to orders when required.
  • Create shipping releases in AS400/Radius program make any needed changes and track open shipments.
  • Track open releases verify finished goods availability and notify customer of any quantity deviation.
  • Generate account specific reports including but not limited to inventory of finished goods raw materials order status as needed.
  • If applicable maintain Vendor Managed Inventory programs through weekly reporting to customer. Some programs also require that the customer account specialist place the orders for the customers under specific guidelines set by them.
  • Investigate all customer related inquires. Expedite information to customer sales representative and/or manufacturing including but not limited to the processing of price quotations samples brochures or any other pertinent information necessary in obtaining or maintaining new business.
  • Monitor aged inventory and communicate procedures to customers and APC Sales team to ensure timely prebilling and/or shipping of aged inventory.
  • Professionally and effectively respond to any and all customer complaints through following procedures:
  • I. Retrieve required and appropriate information from customer or sales.
  • II. Complete and distribute complaint form to appropriate departments provide photos to APCs Quality department and request samples from the customer.
  • III. Follow up until appropriate disposition of complaint is provided.
  • IV. Provide corrective action to customer ensuring satisfactory resolution.
  • Investigate and provide the necessary information to both external and internal customers as may be requested or deemed necessary which may not be specifically outlined above.
  • Attend and participate in all scheduled meetings (Continuous Quality Improvement safety special projects departmental etc.).
  • Comply with all company policies and procedures.
  • Business travel (infrequent) may be required.
  • Other duties as assigned.

Roto/FPL Specific duties:

  • Provide graphics department with order information for artwork processing entering design validation requirements some customers may have more complexity/requirements due to how frequently they change and the volume
  • Generate final order from AS400/Radius with all required information for sign off by appropriate departments.
  • Complete and supply all necessary components included in Final Order Job Jacket(s).


Requirements

QUALIFICATION REQUIREMENTS To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


EDUCATION and/or EXPERIENCE

Advance degree from accredited college or university three years related experience and/or training. Will consider an equivalent combination of education and experience.


LANGUAGE SKILLS

Ability to read analyze and interpret general business periodicals professional journals technical procedures or governmental regulations. Ability to write reports business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers clients customers and the general public.


MATHEMATICAL SKILLS

Ability to add subtract multiply and divide in all units of measure using whole numbers

common fractions and decimals. Ability to compute rate ratio and percent and to draw

and interpret bar graphs. Ability to calculate figures and amounts such as discounts

interest proportions and percentages.


REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in

situations where only limited standardization exists. Ability to interpret a variety of

instructions furnished in written oral diagram or schedule form.



PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is frequently required to sit and use hands to finger handle or feel objects tools or controls. The employee is occasionally required to reach with hands and arms stand walk stoop kneel crouch or crawl and climb or balance. The employee is regularly required to hear. The employee must occasionally lift and/or move up to 30 pounds. Any lifting over 30 pounds would require assistance. Specific vision abilities required by this job include close vision distance vision and the ability to adjust focus.



WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.


American Packaging Corporation is committed to equal opportunity for all without regard to race religion color national origin citizenship sex sexual orientation gender identity age veteran status disability genetic information or any other protected characteristic. American Packaging Corporation will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. EOE/AA Disability/Veteran.

If you are interested in applying for an employment opportunity and need special assistance or an accommodation to apply for a posted position please contact our Human Resources department at:





Required Experience:

Unclear Seniority

Employment Type

Full Time

Company Industry

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