Customer Support Representative
Customer Support Representative
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Job Description
Customer Support Representative Remote (U.S. Only)
You bring the calm. We bring the coffee. Together we solve everything.
Are you the kind of person who
Can turn a frustrated customer into a fan with just one email
Thinks Hold music is a challenge not a deterrent
Believes typos are personal enemies and emojis are a love language
If you answered yes (or heck yes) keep reading weve got your next gig.
What Youll Actually Do (besides look great in Slack emojis):
Become a support superhero answering questions via chat email and the occasional phone call with grace humor and helpfulness.
Learn our product like the back of your WiFi router and use that knowledge to solve puzzles (aka customer questions).
Take notes! Track trends log tickets and share the golden nuggets with the team.
Be the voice of the customer advocate for their needs flag recurring pain points and highfive our product team (virtually) when fixes roll out.
Move fast stay curious and never be afraid to say I dont know but Ill find out!
What You Bring to the Table (besides snacks):
You live in the U.S. and have legal authorization to work here.
You stay cool under pressure and bring the calm to every conversation.
Youre techfluent navigating support platforms (like Zendesk or Intercom) is second nature.
Youre detailobsessed organized and allergic to just okay customer service.
Youve got a voice (written and spoken) thats clear empathetic and maybe even a little fun.
Youve spent at least 1 year in a customerfacing role and youve got stories to prove it.
Perks Youll Love (besides working in PJs):
100% remote work from home a cabin in the woods or your favorite cozy caf (as long as its in the U.S.)
Competitive pay
Health dental & vision insurance
PTO wellness days (because burnout isnt cool)
A team that celebrates wins learns from mistakes and sends the best GIFs
Apply if youre ready to:
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Make someones day every day
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Bring both brains and heart to your work
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Join a team thats as supportive as you are
Only candidates located in the U.S. will be considered. Bonus points if your cover letter makes us smile.
Employment Type
Full Time
