Control Room Officer
Control Room Officer
Posted on :
11-05-2025
Employer Active
1 Vacancy
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Job Description
Job Purpose
The overall purpose of this role is to help secure the clients premises and assets by utilizing CCTV surveillance to identify breakins and investigate criminal cases such as theft vandalism and other misdemeanors.
Responsibilities & Accountabilities
- Surveillance Systematically monitor designated areas from the control room.
- Raise Alarms Identify and respond to breakins by raising alarms and alerting the security guards on duty.
- Control Access of Restricted Areas CCTV footage helping to resolve security issues concerning theft of items equipment property staff and documents.
- Reporting Prepare an analytical report on security details in accordance with the clients operating procedures.
- Retrieval of Recordings provide record footage to aid in the investigation of cases.
- Make recommendations Utilize vantage point advantage to identify security risks such as blind spots and gaps in the fence or wall and recommend changes.
Key Performance Indicators
- Detection and recognition of prohibited items.
- Constant communication with guards on duty.
- Develop weekly progress reports and a final report of findings on all company cases investigated.
- Follow up on all requests from the staff initiated within 24 hours and issue progress reports on pending cases.
- Assist on security advisories issued periodically as and when necessary.
- Propose and implement staff development initiatives.
Minimum Qualifications Regulatory & Legal Requirements
- Must have KCSE certification.
- Able to speak English and Swahili.
- Aged between 25 and 35 years.
- At least 2 years experience working with CCTV systems; A SIA CCTV license would be advantageous.
- Must have a valid standard first aid and CPR certificate.
- Must have undergone Security and Counterterrorism Awareness Training.
- Must pass a preemployment criminal background check.
- Certificate of Good Conduct (less than six months from the date of issue).
Continuous Professional Development
- To attend at least two new security and/or transportrelated trainings per year.
Competencies and Attributes
- Must be a team player
- Excellent verbal and communication skills
- Strong analytical and problemsolving skills
- Selfmotivated and able to work under little to no direct supervision.
- Able to multitask
- Able to work under pressure
- Attention to detail
Work Environment
- Working Environment: The jobholder will be working from the control room
Employment Type
Full Time
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