Senior UX Writer
Senior UX Writer
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Job Description
Who we are:
For over 20 years Global Relay has set the standard in enterprise information archiving with industryleading cloud archiving surveillance eDiscovery and analytics solutions. We securely capture and preserve the communications data of the worlds most highly regulated firms giving them greater visibility and control over their information and ensuring compliance with stringent regulations.
Though we offer competitive compensation and benefits and all the other perks one would expect from an established company we are not your typical technology company. Global Relay is a careerbuilding company. A place for big ideas. New challenges. Groundbreaking innovation. Its a place where you can genuinely make an impact and be recognized for it.
We believe great businesses thrive on diversity inclusion and the contributions of all employees. To that end we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other completely free of barriers.
We encourage you to apply if your qualifications and experience are a good fit for any of our openings.
Your role:
Global Relay has a rich history of innovatively solving compliant communication and archiving challenges for regulated organizations of all shapes and sizes.
Our Design First philosophy guides the development of our enterprise messaging and archiving applications.
We are looking for a UX Writer to advocate for and empower our users through all stages of product design from ideation through to design localization delivery implementation and adoption with a focus on creating positive user experiences.
The UX Writer will engage and guide our users with clarity coherence and conciseness through the UI and its associated microcopy for multiple touchpoints: buttons menus error/confirmation messages tooltips navigational elements CTAs and more.
Your responsibilities:
- Join a global team committed to its users equipped with a stateoftheart toolset
- Champion our users by researching them their roles responsibilities accountabilities challenges tasks workflows and more to create the microcopy and content required for their ongoing success
- Collaborate with UX Product Technical Communication and Marketing to produce consistent content for various touch points and contexts in line with product market and corporate requirements
- Contribute to the corporate content strategy design system UX writing style guide content library and the development of content patterns
- Work with stakeholders to incorporate their insights into your content to ensure your work assists and benefits both internal and external users
- Review content against established content strategies and styles; outline rationale behind suggestions and revisions to facilitate learning
- Examine approaches for leveraging UX writing and design processes to streamline content creation
- Identify approaches to finetune existing microcopy and UX content
- Stay current with advances and trends in this discipline
- Reinforce branding and corporate voice
- Advocate writing as design thinking with your colleagues and teammates
- Assist in growing the department when new UX Writers are required
- Coach and support UX Writers UX/UI Designers and other writing stakeholders
About you:
- 5 years experience UX writing for users of diverse platforms: mobile web desktop surface wearable technology etc.
- A portfolio outlining your UX writing output process and design thinking
- Degree/Diploma in English technical writing computer science UX/UI design or related field
- Power user knowledge of the following:
- Design tools e.g. Figma
- Microsoft Office
- Usability testing
- Working knowledge of the following:
- Wikis
- Project management tools i.e. JIRA
- Product strategy software e.g. Productboard
- Collaboration platforms e.g. Miro
- Understanding of humanmachine interaction fundamentals
- Awareness of trends and developments in UX writing
- Advanced interview skills
- Proven experience of writing for inclusivity and accessibility
- Strong interpersonal skills to work effectively and empathetically with internal and external customers subject matter experts all levels of management and peers
- Passion for writing and design and working on crossdisciplinary team collaborating with the global UX team
Nicetohave qualities:
- Marketing copywriting proficiency
- Localization tools and process familiarity
- Knowledge of the financial industry fintech and/or compliance
- API and CMS awareness
- Familiarity with user assistance methods and artefacts e.g. guides and help to assist in usability reviews in conjunction with your content
- Coding knowhow
What you can expect:
At Global Relay theres no ceiling to what you can achieve. Its the land of opportunity for the energetic the intelligent the driven. Youll receive the mentoring coaching and support you need to reach your career goals. Youll be part of a culture that breeds creativity and rewards perseverance and hard work. And youll be working alongside smart talented individuals from diverse backgrounds with complementary knowledge and skills.
Global Relay is an equalopportunity employer committed to diversity equity and inclusion.
We seek to ensure reasonable adjustments accommodations and personal time are tailored to meet the unique needs of every individual.
We understand flexible work arrangements are important and we encourage that in our work culture. Whether its flexibility around work hours workstyle or lifestyle we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.
To learn more about our business culture and community involvement visit .
Required Experience:
Senior IC
Employment Type
Full Time
