Product Support Specialist
Product Support Specialist
Posted on :
11-05-2025
Employer Active
1 Vacancy
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Job Description
Product Support Specialist
26000 per annum rising to 27000 per annum
Rugeley Fulltime Permanent
Working Hours:Monday to Friday 9am 5pm (fully officebased)
Why Join Our Clients Team
Are you passionate about delivering exceptional customer service Heres your chance to be part of a company that truly values its people and offers fantastic perks to make your work experience enjoyable and rewarding!
Benefits:
Key Responsibilities
What You Bring to the Role
Skills and Competencies
Job Ref: EN849
Hollyfield Personnel do not contact or write to unsuccessful candidates. If you have not heard anything from Hollyfield Personnel within 5 7 working days of your application you should presume that your application was unsuccessful. By applying for this vacancy you are giving permission for Hollyfield Personnel to contact you and retain your details.
26000 per annum rising to 27000 per annum
Rugeley Fulltime Permanent
Working Hours:Monday to Friday 9am 5pm (fully officebased)
Why Join Our Clients Team
Are you passionate about delivering exceptional customer service Heres your chance to be part of a company that truly values its people and offers fantastic perks to make your work experience enjoyable and rewarding!
Benefits:
- Private medical insurance
- 20 days of annual leave plus bank holidays
- Access to exclusive discounts
- Free onsite parking
- Company canteen
Key Responsibilities
- Product Support: Deliver expert advice guidance and solutions for repairs and replacement parts making every customer interaction a positive experience.
- Complaint Resolution: Handle customer complaints with care turning challenges into opportunities to enhance customer satisfaction.
- System Management: Use Zendesk for efficient data entry and maintain detailed records of customer interactions.
- Logistics Coordination: Organise courier shipments and manage consignments to ensure timely delivery.
- Collaboration: Work closely with internal teams and external partners to resolve issues promptly.
- Communication: Engage with customers across multiple channels including email phone and social media representing the companys values and standards.
What You Bring to the Role
- Experience: At least 12 months in Product Support or Customer Service.
- Education: GCSEs in Maths and English (or equivalent) required; ALevels preferred.
- Skills: Proficiency in Microsoft Word Excel and PowerPoint.
Skills and Competencies
- Strong verbal and written communication skills.
- Ability to prioritise tasks to meet customer needs.
- Proactive in completing tasks and problemsolving.
- Skilled at managing multiple responsibilities in a fastpaced environment.
Job Ref: EN849
Hollyfield Personnel do not contact or write to unsuccessful candidates. If you have not heard anything from Hollyfield Personnel within 5 7 working days of your application you should presume that your application was unsuccessful. By applying for this vacancy you are giving permission for Hollyfield Personnel to contact you and retain your details.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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