TruGreen accepts applications on an ongoing basis.

Job Description

TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and a great place to work!

Position Overview

Manages the quality efficiency and timely services provided to the customer through the recruitment training and supervision of a team of lawn care specialists. Provides mentoring and leadership to other service managers at the branch location. Provides effective coaching and development of field staff so that they may positively impact customer retention through exceeding customer expectations. Maintains branch operations when the General Market or Zone Manager is not on site.

Responsibilities

• Works directly with assigned General Market or Zone Manager as the first point of contact to ensure operations targets are met daily.

• Ensures that branch operations are being conducted safely and in compliance with company policies and state and/or federal regulations. Monitors all safety training programs at the branch and leads safety discussions for branch location during regional/divisional safety calls/meetings.

• Leads daily morning meetings with other service managers to communicate attendance route coverage service metrics and prioritize service manager duties and acts as point person for other daily Management meetings with the service team.

• Works with direct manager to develop monthly production plans and assist with preparing weekly monthly and annual financial projections.

• Acts as point of contact in the branch other departments including Sales Recruiting Technical Planning HR and Safety.

• Evaluates the quality of service provided to customers and develop procedures to minimize customer complaints. Ensures diplomacy concerning customer servicerelated concerns.

• Manages and assists in every part of the Talent Life Cycle for associates located within the branch including recruiting selection training coaching performance management retention and separation.

• Examines associate work for accuracy efficiency and conformance to best practices as well as company policies and procedures. Reviews and assists with all policy violation discussions and performance opportunity plans to be administered to service associates.

• Supervises a team of technicians to ensure service goals are met. Maintains positive morale among personnel and actively promotes teamwork.

• Determines work procedures issuing oral and written instructions. Expedites workflow by coordinating the sharing of information between customers field technicians and other service managers. Reviews work schedules and assign and monitors duties to service personnel for efficiency.

• Ensures compliance in all regards with Department of Transportation including Pre/Post Trip Inspections Driver Qualification files and fleet standards are met. Ensures current licensing is maintained by all associates as required by company policy/state and/or federal law. Oversees the maintenance of operational equipment.

• Maintains chemical and inventory reporting per company policies. Monitors chemical usage application practices and storage to prevent theft.

• Acts as point of contact for emergency situations regulatory inspections/agencies and ensures protocols are followed. Communicates safety incidents and inspections to management Safety Directors and HR.

• Collaborates with other service managers to overcome challenges ensure consistency and enhance region operations.

Competencies

• Customer Focus Building strong customer relationships and delivering customercentric solutions.

• Drives Results Consistently achieving results even under tough circumstances.

• Manages Complexity Making sense of complex high quantity and sometimes contradictory information to effectively solve problems.

• Develops Talent Developing people to meet both their career goals and the organizations goals.

• Financial Acumen Interpreting and applying an understanding of key financial indicators to make better business decisions.

• Manages Conflict Handling conflict situations effectively with a minimum of noise.

Education and Experience Requirements

• Associates degree in a businessrelated discipline and 45 years of related experience in lawn/horticulture/agronomy/lawn care services required or an equivalent combination of education and experience.

• 2 years of supervisory management experience required.

• A valid permanent drivers license from the state of residence. Current liability auto insurance required. Must be 21 years of age by date of hire.

• Bachelors degree and sales experience preferred

Knowledge Skills and Abilities

• Excellent verbal and written communication skills

• Ability to communicate effectively at all levels of leadership and with front line staff

• Excellent leadership skills in team building selecting talent training mentoring and developing a sales team executing goals

• Excellent time management skills

• Practical knowledge of the service industry and experience in developing and executing sales plans

• Business process analysis skills

• Computer skills with Microsoft Office applications (Word Excel Outlook PowerPoint)

Physical Demands & Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regularly required to:

• Sit or stand

• Walk on uneven surfaces or climb stairs for an extended period of time

• Use hands and arms to handle feel or reach

• Speak and hear

• Use vision abilities for close distance color peripheral depth and focus

• Lift up to 50 lbs independently

• Push and pull equipment

Occasionally required to:

• Stoop kneel crouch or crawl

Noise level:

• Moderate to loud
  

Adverse Conditions:

• Subject to outdoor weather conditions which may include extreme cold extreme heat or wet conditions

• Subject to exposure to animals and insects

• Regularly exposed to chemicals using appropriate safety equipment

• Occasionally work near mechanical or moving parts

Ability to speak read and write fluently in English is required.

You MUST BE physically located in the United States while performing this job.

TruGreen is proud to affirm our commitment to hiring veterans. We recognize and appreciate the exceptional skills dedication and leadership that veterans bring to the workforce. By fostering an inclusive and diverse environment we aim to leverage the unique experiences of veterans creating a richer more dynamic workplace.

Pay Ranges

This range is based on the qualifications necessary for the position including experience training and other considerations permitted by that may be used when making an offer may include a candidates skills experience and geographic location the expected quality and quantity of work and internal pay alignment as needed. Most candidates will start in the bottom half of the pay upper end of the range will generally be reserved for candidates with extensive employees pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation we offer benefits including Medical/Dental/Vision insurance and Companymatching 401(k) in addition to other programs and perks.

TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.

We are an Equal Opportunity/Affirmative Action Employer Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more please visitEEOC/EEO TruGreen ().

California Residents: When you express interest in or apply for a job with TruGreen Limited Partnership we collect personal information about you potentially including personal identifiers contact information protected classifications prehire information professional or employmentrelated information education history and/or medical information for the following business purposes: to comply with state and federal law and regulations requiring employers to maintain certain records; to evaluate your job application and candidacy for employment; and to obtain and verify background checks (including criminal and motor vehicle records) preemployment drug testing and references.

Massachusetts Residents: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

TruGreen performs preemployment testing.

To view our disclaimer Experience:

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