Customer Service Representative, Insurance
Customer Service Representative, Insurance
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Job Description
About ESP Specialty a Specialty Program Group Member Co
Specialty Program Group (SPG) is the wholesale & MGA division of HUB International (5th Largest Global Broker). SPG acts in a holding company capacity for ESP allowing appointments with best in class underwriting businesses to operate independently under distinct brands (portfolio companies).
Summary of the Role: Customer Service Representative
We are looking for a Service Team Representative to join our firm within our SHEL program (Sports Hospitality Entertainment & Leisure) which writes the bulk of its business through the in house Risk Purchasing Group. The representative will be responsible for providing support to the sales and service teams and helping to maintain the relationship between our carrier partners and client partners.
This is a hybrid role; candidate must be in the Minneanapolis MN area and be willing to come into the office three times a week.
Essential Functions and Responsibilities
The primary role for this position is support for all administrative functions of the Risk Purchasing Group program and as the secondary point of contact for all customer service needs from current and prospective insureds.
The responsibilities include the following:
Sending out new / renewal business proposals for prospective insureds of SHEL
Data entry and record keeping of new/renewal insureds
Answering of customer questions related to the risk purchasing program
Follows up with renewal / new insureds for completed applications and proposals
Sends out all completed certificates of insurance to requesting parties
Invoicing and coding of renewal / new business
Daily interaction with underwriters at each carrier partner to ensure timely quote/bind periods
Ideal Attributes of Candidate:
Ability to maintain a high level of confidentiality
Strong organizational skills
Reliability
High degree of selfdiscipline and motivation
Solution driven with problem solving/analytical skills
Detailoriented
Ability to work independently and apply education and professional experience to achieve outstanding results
Technical and cognitive abilities to ensure accuracy precision and execution of client requests on time
Strong work ethic and the ability to be a team player
Must have effective professional verbal and written communication skills
Education/Experience
High School Degree Required
Disclosure required under applicable state or municipality regulations: The expected salary range for this position is $23.24 $25.24/hour and will be impacted by factors such as the successful candidates skills experience and working location as well as the specific positions business line scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance FSA HSA and 401(k) accounts paidtimeoff benefits and eligible bonuses equity and commissions for some positions.
#SPG
Department Account Management & ServiceRequired Experience: Less than 1 year of relevant experienceRequired Travel: No Travel RequiredRequired Education: High school or equivalentHUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity national origin religion age color sex sexual orientation gender identity disability or veterans status or any other characteristic protected by local state or federal laws rules or regulations.
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Required Experience:
Unclear Seniority
Employment Type
Full-Time
