IT Support Technician - L2
IT Support Technician - L2
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
About us
LifeMD is a leader in virtual primary care headquartered in NYC and were redefining how healthcare meets technology. Our vertically integrated digital care platform powers telemedicine laboratory services and pharmacy solutions serving over 200 conditions across all 50 states.
At the heart of this transformation is our team of 50 talented developers engineers and tech innovators building stateoftheart systems that make healthcare smarter faster and more accessible. From architecting scalable backend systems to crafting intuitive user experiences we are pushing boundaries every day.
Recognized as one of the fastestgrowing healthcare tech companies (#166 on Deloitte Fast 500 in 2023) LifeMD is not just a healthcare companyits a tech company revolutionizing healthcare.
If youre passionate about building impactful technology solving complex challenges and seeing your code change lives LifeMD is the place to grow innovate and make a difference.
Join us and lets build the future of healthcaretogether.
About the role
LifeMD is seeking a skilled and motivated IT Support Technician Level 2 to join our Technology department. In this critical role you will serve as the primary escalation point for IT issues that L1 support cannot resolve ensuring timely and effective resolutions. You will leverage your strong understanding of our systems and advanced diagnostic abilities to enhance user satisfaction and maintain smooth operations. This position involves a blend of problemsolving system maintenance configuration documentation and potentially training L1 role will work out of LifeMDs Pharmacy location in Lancaster PA supporting IT Operations onsite as well as for the entire organization.
Core Responsibilities:
- Microsoft Windows and macOS Environments: Provide advanced troubleshooting and technical support for Windows desktop and server operating systems. Deploy configure and maintain Windows systems and peripherals. Manage user profiles permissions and network troubleshoot. Offer advanced troubleshooting and technical support for macOS desktop operating systems.
- Linux Environment: Provide advanced troubleshooting and support for Linuxbased systems including servers and developer workstations.
- Google Workspace: Offer enduser support and troubleshooting for Google Workspace applications. Assist with user account administration and best practices guidance.
- SaaS Applications: Provide enduser support and troubleshooting for various SaaS applications used by LifeMD. Manage user access and permissions and escalate complex issues as needed.
Requirements
Basic Qualifications:
- 2 years of IT support experience with a focus on complex issue resolution
- Proficiency in Windows (desktop and server) macOS and Linux operating systems
- Strong understanding of networking concepts (TCP/IP DNS DHCP)
- Experience with troubleshooting tools and remote desktop support tools
- Basic understanding of security principles
Preferred Qualifications:
- Experience in a multiplatform environment
- Background in supporting cloud infrastructure (AWS Cisco Meraki)
- Familiarity with ITIL framework and incident management processes
- Relevant certifications (CompTIA A Network Security etc.)
- Excellent problemsolving and analytical skills
- Strong written and verbal communication
- Great customer service skills
- Ability to work independently as well as part of a team
- Strong organizational and time management skills
- Attention to detail and accuracy
Benefits
- Salary Range: $65000$75000
- Health Care Plan (Medical Dental & Vision)
- Retirement Plan (401k IRA)
- Life Insurance (Basic Voluntary & AD&D)
- Unlimited PTO Policy
- Paid Holidays
- Short Term & Long Term Disability
- Training & Development
Required Experience:
IC
Employment Type
Full Time
