Desktop Support Analyst (Co-op)
Desktop Support Analyst (Co-op)
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Job Description
Job Summary
Reporting to the Assistant Manager Information Technology the successful coop student will work with the Client Services team in providing support to S&Cs PC installbase of 2700 systems around the world. The technical knowledge desired includes PC hardware PC operating systems application software support and networking/telecommunications.
Work Term:Fall 2025 (Sept Dec)
Work Arrangement:Onsite 5 Days per Week (MonFri)
Responsibilities
- Respond to and prioritize requests for technical support or assistance
- Identify and analyze support issues determining cause resolution and potential trends
- Provide guidance and recommendations in the most effective use of technology
- Facilitate relationships with external organizations regarding technical issues and software functionality
- Prepare/maintain procedural educational or related documentation/communications
- Follow established standard work and best practices; define new standard work as appropriate
- Install or assist in the installation and maintenance of technical equipment and/or software
- Perform other similar and related duties as assigned
Qualifications
- Successful completion of at least one year of postsecondary education towards a diploma or degree in or related to computer/information technology
- Available and enrolled into a 4 month coop terrm Fall 2025 (Sept Dec)
- Successful completion of at least one coop work term
- Experience in a technical support role involving client technology including but not limited to:
- Excellent interpersonal customer service and communication skills
- Ability to work independently with minimum supervision
- A team player and a selfstarter
In return you will have access to...
- Subsidized Public Transit Program
- Discounted Food & Beverage
- Summer Hours
S&C Electric Canada Ltd. is an equal opportunity employer.
In accordance with the Accessibility for Ontarians with Disabilities Act 2005 and the Ontario Human Rights Code S&C Electric Canada Ltd. will provide accommodations throughout the recruitment selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment selection and/or assessment process please inform S&C Electric Canada Ltd.s Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.
Required Experience:
IC
Employment Type
Full-Time
