Event Manager - Hilton San Diego Bayfront
Event Manager - Hilton San Diego Bayfront
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Job Description
EOE/AA/Disabled/Veterans
Hilton San Diego Bayfront Events department is looking for passionate Managers! If you are passionate about providing and delivering memorable guest experiences this role is for you! We are a renown South California resort located steps from the Gaslamp Quarter and Petco Park.
Our waterfront resort has 1190 guest rooms and over 170000 square feet elegant indoor and gorgeous outdoor event spaces. Join us and see why Hilton is ranked the best hospitality brand to work for!
Classification: Full Time
Shift: Varies: AM/PM including weekends and holidays.
Hourly Rate Range: $30.00 $34.00
The ideal candidate will have:
- One (12) years Event management experience
- Knowledge of the hotel property management systems ()
What will I be doing:
As Event Manager you are responsible for event documentation and coordination with Sales hotel departments and customers to ensure consistent highlevel service throughout the preevent event and postevent phases of all hotel events. You will be required to ensure a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by upselling and offering enhancements to create outstanding events. Serve as the event planners primary contact following turnover on property and is responsible for his/her experience.
Specifically your essential functions will be to perform the following tasks to the highest standards:
- Organize plan and prioritize your duties by developing plans and communication to internal and external clients via telephone email written documents or in person.
- Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.
- Demonstrate knowledge of job systems products systems and processes.
- Resolve conflicts and negotiate with others while handling complaints settling disputes and resolving grievances and conflicts.
- Selling and influencing both internal and external clients.
- Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.
- Ensure highquality service by communicating and assisting others to understand the guest needs providing direction and guidance feedback and individual coaching when needed.
- Participate in customer site inspections and assist with the sales process as necessary.
- Other duties as necessary based on business needs.
- Regular attendance.
What are we looking for
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality Were passionate about delivering exceptional guest experiences.
- Integrity We do the right thing all the time.
- Leadership Were leaders in our industry and in our communities.
- Teamwork Were team players in everything we do.
- Ownership Were the owners of our actions and decisions.
- Now We operate with a sense of urgency and discipline.
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
The Benefits Hilton is proud to have an awardwinning workplace culture beingThe Best Hospitality Company in the World! We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
- Access to your pay when you need it through DailyPay
- Medical Insurance Coverage for you and your family
- Mental Health Resources
- BestinClass Paid Time Off (PTO)
- Matching 401(k)
- Go Hilton travel discount program
- Supportiveparental leave
- Employee stock purchase program (ESPP) purchase Hilton shares at 15% discount
- Debtfree education:Access to a wide variety of educational credentials (ex. college degrees high school completion Englishlanguage learning digital literacy professional certificates and more)
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
*Available benefits may vary depending upon propertyspecific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
Required Experience:
Manager
Employment Type
Full-Time
