Student Support Services Coordinator

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Job Description:

Madison College is seeking a Student Support Services Coordinator to join our team. In this role youll be a key player in helping current and prospective students navigate the challenges of college life with seamless and efficient support.

If youre passionate about helping others solving problems and collaborating in a fastpaced environment this is the perfect position for you. Your responsibilities will include working with a team of coordinators responding to inquiries intake triage referrals and scheduling appointments for various Madison College Student Affairs units.

As a Student Support Services Coordinator you will have the chance to work closely with professionals in diverse areas of Student Services including Enrollment Services Academic Advising Counseling Disability Services Financial Aid and more. This crossfunctional experience will allow you to develop a broad skill set and gain valuable knowledge while making a real impact on student success.

The Student Support Services Coordinator reports directly to the Student Support Services Manager and is a part of a supportive team that prioritizes peoplefirst leadership. Youll receive crossfunctional support and training from various service areas to ensure youre wellequipped to assist students effectively.

This is an onsite fulltime hourly position with flexible hours to accommodate the needs of those we serve. Scheduled Monday through Friday 8:00am to 4:30pm with occasional extended hours until 6:30pm on Mondays and Tuesdays.

Madison College offers an excellent benefits package including vacation holidays health/vision/dental/life insurance options and participation in the Wisconsin Retirement System (WRS). We also offer tuition reimbursement and professional development funds to support your growth.

Madison Colleges dedication to promoting equity inclusion and diversity is reflected in our Mission Vision and Values. We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world identify challenges and to discover design and deliver solutions. We value the ability to serve students from a broad range of cultural heritages socioeconomic backgrounds genders abilities and orientations. Therefore we seek applicants who demonstrate they understand the benefits of diversity in a higher education community. Hiring a diverse workforce that mirrors our student population is more than just a commitment at Madison Collegeit is the foundation of what we are striving to do. Come be part of our great team!

This position will be open until filled with a first consideration date of May 202025 at 11:59 pm. After this date the recruitment may close without further notice. Interested applicants are encouraged to apply as soon as possible.

Required documents (1)

• Resume

*Failure to include this document by the first consideration date will RESULT IN THE DISQUALIFICATION OF YOUR APPLICATION.

Essential Responsibilities:

Student Assistance and Support:

• Respond to general questions and serve as the primary contact for prospective current and applied students providing detailed information about Madison College Student Services.
• Provides intake triage referrals and appointment scheduling for student affairs units.
• Assist students with various online processes utilizing software databases and websites.
• Support students in navigating and completing necessary forms.
• Provide referrals to appropriate experts when needed.

Collegewide Programming:

• Collaborates with college partners to support student success
• Serves on collegewide impact teams and committees to represent the perspective of Student Support Services.
• Maintains a commitment to the college mission vision and values.

Administrative Support:

• Schedule appointments for various departments including staffing the Advising Scheduling phone line.
• Answers emails for the Student Support Services Team.
• Intakes forms.

Knowledge Skills & Abilities:

• Excellent verbal and written communication skills with the ability to clearly convey information to a diverse audience.
• Strong interpersonal skills with the ability to engage professionally and work collaboratively with all members of the college community.
• Ability to quickly learn student information systems and office management software.
• Ability to quickly assess situations think critically deescalate and find effective solutions to student needs and challenges.
• Ability to respond promptly and thoroughly to requests.
• Ability to quickly learn college processes and procedures.
• Familiarity with the needs of a diverse community and the challenges they face in navigating their college experience.
• Ability to handle multiple tasks shifting priorities and adapt to the evolving needs of students and the college community.
• Ability to accurately enter and track data schedule appointments and ensure that all processes are followed correctly.

Minimum Requirements:

• Associate degree or equivalent working experience. *Experience used as an equivalent of an educational requirement is in addition to any experience required by the position.
• Two (2) years work experience directly related to the skills knowledge and abilitiesrequired for successfully performing the duties of this position.
• Preferred: One (1) year of fulltime or two (2) years parttime work experience in a higher education setting.

Madison College does not offer H1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term.

If you are experiencing application issues please contact us at the Talent Acquisition email or HR hotline (608).

To ensure that emails from us regarding your application do not go to your spam folder please add the @ domain as a safe sender in your email.

Madison Area Technical College does not discriminate on the basis of race color national origin sex disability or age in employment admissions or its programs or activities. Madison College offers degrees diplomas apprenticeships and certificates in Architecture & Engineering; Arts Design & Humanities; Business; Construction Manufacturing & Maintenance; Culinary Hospitality & Fitness; Education & Social Services; Health Sciences; Information Technology; Law Protective & Human Services; Science Math & Natural Resources; and Transportation. Admissions criteria vary by program and are available by calling our Enrollment Office at (608)or (800)Ext. 6210. The following person has been designated to coordinate Title IX of the Education Amendments of 1972 and Section 504 of the Rehabilitation Act of 1973 and to handle inquiries regarding the colleges nondiscrimination policies: Lisa Muchka Director Civil Rights and Compliance 1701 Wright Street Madison WI 53704 (608) 246.5221