Unit Coordinator-Randolph

The Unit Coordinator reports to the Practice Administrator and will be embedded within the assigned Care Teams. S/he will work with assigned providers and nurses and other members of the interdisciplinary care team external providers and directly with patients and families to process and coordinate a variety of administrative tasks. The Unit Coordinator plays an essential role with supporting providers nurses and patients and must display excellent written and verbal communication and outstanding customer service. This includes assisting the clinic with creating a welcoming and supportive environment which fosters and promotes patient centered care.

PRINCIPLE DUTIES AND RESPONSIBILITES

• Assist with coordinating patient care within and across departments and externally.
• Answers phone calls or electronic inquiries using good judgment; respond to questions or requests by patients providers and other personnel in a timely manner.
• Aids in the referral management processes. Act as a resource for providers and care team members. Assist with obtaining or following up on urgent or emergent prior authorizations as instructed by providers or nurses within the care team.
• Follow up with patients that had an emergency room visit or was admitted or discharge and requires a follow up appointment with their provider or a nurse.
• Supports patient reengagement outreach activities through direct phone calls and various communication applications and registry reports.
• Process normal lab results pharmacy authorizations durable medical equipment transportation and other form requests; works with providers nurses and other care team members to address escalated patient concerns and outstanding requests (forms consult notes imaging reports prescription refill requests and external agency requests) to ensure timely follow up.
• Process incoming and outgoing mail and patient forms this includes consistently checking fax machines regularly sorting and documenting receipt of forms and degree of urgency including faxing completed documents in a timely manner.
• Track patients requests and work with providers to complete patients inquires in a timely manner.
• Support onboarding and off boarding of providers submitting requests for computer and phones; ordering business cards and supplies; perform clerical duties including but not limited to ordering and stocking nonmedical supplies checking department and provider officers to confirm copiers printers and fax machines have paper; trouble shooting issues with phones computers; call facilities to address maintenance and cleaning requests.
• Perform other administrative tasks as assigned. This includes covering checkin checkout and other patient registration managed care or call center duties as needed based on business needs.

JOB KNOWLEDGE AND SKILLS

• Must have excellent verbal and written communication skills including understanding of medical terminology and medication names both brand and generic.
• Must demonstrate the ability to effectively organize and set priorities while working in a fast paced environment
• Must demonstrate excellent communication skills (both written and oral); computer proficiency and experience with Microsoft Suite.
• Must enjoy working with patients and demonstrate excellent customer service.
• Must be a team player who can also work independently.
• Experience with EPIC Electronic Health Record System (Prelude Cadence Resolute Care Everywhere Ambulatory Clinical Module Care Management) and Payer Insurance Eligibility Portals (NEHEN MMIS WebMD etc.).
• Willingness to be taught/learn new skills.
• Must have the ability to sit at a computer terminal for extended periods of time with no restrictions for keyboarding.
• Must be able to perform in stressful situations.
• Must have the ability to perform a high volume of telephone calls and process and respond to a high volume of electronic inquiries.
• Must be available to work health center hours of operations and a flex schedule as needed including working evenings and Saturdays based on business needs.

Experience/Licensure/Education/Training:

• Minimum of two years of medical or health care administrative experience typically acquired within a medical or specialty practice ambulatory or inpatient setting; Associate or Bachelors in Health Sciences or related field or health care background with certification preferred (ex. pharmacy technician medical assistant medical secretary etc.).
• Knowledge and understanding of medical terminology strongly preferred.
• Customer Service and Deescalation training strongly desired.
• Knowledge of Accountable Care Patient Centered Medical Panel Management and Population Health desired.
• Bilingual (Haitian Creole or Spanish) desired.

COVID 19 POLICY:

As a condition of employment at Codman Square Health Center all new hires must have received their completed dose of the COVID 19 vaccines prior to their hire date unless they have been granted an exemption.

Work Environment and Physical Demands:

The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job.

Physical Requirements

* Lifting <10 lbsLight

*Sitting

*Lifting 1020lbsLightMed

*Standing

* Lifting 2140lbs Medium

* Bending

*Lifting 4180lbsMed Heavy

*Kneeling

*Lifting 81120lbsHeavy

*Squatting

*Lifting >120 lbs Very Heavy

*Walking (Distance)

*Pushing/ Pulling <20lbs

* Climbing (Steps etc.)

*Push/ Pull 2050 lbs

*Reaching (overhead extensive repetitive)

*Distinguish colors

*20/20 near visual acuity

*Other:

*Other:

Health Safety and Environmental:

Employees are responsible for the Health Safety and Welfare of themselves the environment and other people. All employees must comply with safety training instructions and help maintain a safe and clean working environment.

Employees must report any accidents incidents to management. Additionally employees are expected to notify management of any dangerous or potentially dangerous situations or practices.

Environmental Requirements

*Blood and body fluids

*Dust fumes gases mist powders

*Biohazardous (e.g. bacteria fungus virus

*Loud or unpleasant noises

*Radiation (ionizing laser microwave

*Electrical hazards

*Toxins cytotoxins poisonous substances

*Grease Oil

*Chemicals

*Vibration

*Hazardous materials other blood and body fluids

*Heights

*Communicable disease

*Moving mechanical parts

*Combative Situations

*Wear protective clothing/equipment

*Working Outdoors

*Use hand or power tools

*Hot cold wet surroundings

*Operative vehicles/ machinery

Type of protective clothing equipment hand or power tools vehicles and machinery used: