Medical Virtual Assistant - Virtual Assistant
Medical Virtual Assistant - Virtual Assistant
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Job Description
This is a remote position.
Virtual Rockstar is hiring a Medical Virtual Assistant to support a solo practitioner operating a mobile outpatient occupational therapy practice in California. This missiondriven practice helps older adults and people with disabilities remain independent and live with dignity in their homes.
The ideal candidate is highly organized techsavvy experienced in medical billing and insurance processes and excels at communicating with older adults in a warm respectful and professional manner.
About the Practices Culture and Values
This is a solopractitioner practice with a strong focus on:
Trust and Integrity: Open honest and dependable relationships are the foundation.
Excellence in Care: Striving to provide the best support possible to every patient.
Independence and Respect: Helping patients live on their own terms.
Clear Communication: Patience friendliness and strong written and verbal English are essential.
Responsibilities
Reception & Patient Coordination
Schedule and confirm patient appointments
Manage calendars and coordinate with medical staff
Respond to patient inquiries via phone email and text
Maintain patient records and ensure confidentiality
Telehealth & Patient Support
Coordinate virtual therapy sessions
Follow up with patients postsession
Send treatment plans and exercise instructions
Handle appointment changes and waitlist management
Collect patient feedback and maintain emergency contact info
Insurance & Billing
Verify insurance coverage and obtain preauthorizations
Explain insurance benefits to patients in plain terms
Process and submit claims to insurance
Follow up on unpaid claims post payments and resolve billing discrepancies
Review and appeal denied claims
Maintain uptodate billing records and generate reports
Administrative Support
Manage email correspondence and prepare documents
Respond to common FAQs
Maintain electronic medical records (HelloNote EMR)
Update and manage data in client software (VMM/GoHighLevel)
Assist with filing and equipment tracking
Marketing & Communication
Create and update marketing materials
Proofread and order physical marketing supplies
Draft social media content and upload website updates
Tools and Software You ll Use
HelloNote EMR
VMM / GoHighLevel
Email phone text tools (provided via practice platforms)
Requirements
Proven experience as a Medical Virtual Assistant in a healthcare setting
Strong background in insurance verification billing and patient coordination
Excellent written and verbal English communication skills
Highly organized selfmotivated and detailoriented
Comfortable interacting with older adults including those who may need extra patience
Familiar with EMRs and online scheduling/billing tools
Able to work independently and protect patient confidentiality (HIPAA compliant)
Benefits
Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families in the Philippines.
Previous experience in a medical administrative role (medical assistant, medical receptionist, or similar) is preferred. Familiarity with WebPT EMR and Therabill for patient payment posting is a plus. Strong communication skills, both written and verbal. Ability to manage multiple tasks and prioritize effectively. Excellent organizational skills and attention to detail. High level of professionalism and commitment to maintaining patient confidentiality. Comfortable with remote work and proficient in using virtual communication tools. Knowledge of insurance verification and pre-authorizations is a plus. Ability to work collaboratively with a team and contribute to a positive patient experience.
Employment Type
Full Time
