Sales Support Advisor
Sales Support Advisor
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Job Description
- Sale Support Adviser opportunities available
- Trouble shooting and liaising with key customers and stakeholders to improve the overall customer experience and Qantas performance.
- Hybrid role with a minimum of 3 days per week spent in the London office.
At Qantas we represent Australia to the world. Our diverse country is known for our spirit mateship and a cando attitude. Were resilient and strong and we dont settle for anything less than the best outcome. We take pride in having a high performing Global Sales and Distribution team around the world and this is a great opportunity to become part of our UKEMEA team.
As a Sales Support Adviser you will be part of our UKEMA sales team assisting Qantas Regional Leadership local Sales teams and key trade partners with guidance advice and technical support. Using strong communication skills you will provide expertise on Qantas products services policies and procedures while managing escalations and resolving customer issues Additionally you will support the rollout of new commercial model help agents transition to Qantas NDC and act as a key adviser assisting travel agents and other stakeholders.
Youll have
- 5 years experience in customer care/service
- 3 years experience in an airline sales support role or a similar coordination role
- Demonstrated knowledge of agency sales and support processes
- High standard of written and spoken English and either French of Italian fluently
- Good time management and organisational skills
- Statement in IATA Global Distribution Systems (GDS) Fares and Ticketing (desirable)
- Expertise in GDS workflows and process application (desirable)
- Experience and understanding of New Distribution Capability (NDC)
- Experience in using an established CRM (Salesforce desirable)
- Experience in coordinating key activities with a vendor and internal stakeholders.
- Strong problemsolving skills with the ability to analyze issues develop action plans and achieve effective solutions.
- Experience working in an agile team environment and in crossfunctional teams
Why Qantas
Youll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.
Your development is a priority for us so that you can maintain the high standards our customers have come to expect and can continue to develop over time. Youll be supported from day 1 with onthejob training and coaching as well as our formal training opportunities. While you may start in this role weve got a great track record of supporting our people to take their career in so many different directions the destinations are endless.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel.
- Well support your wellbeing: Whether its learning to better support your own and others mental health our interactive wellbeing app or your very own tailored nutrition plan.
- Youll also be eligible for private medical insurance and a health cash plan.
- We love to travel: Enjoy discounted air travel from the UK to Australia and within Australia and across the globe both for you and your family and friends as well as exclusive deals on accommodation and holidays
Qantas are equal opportunity employers so by coming to work for us youll be part of an organisation that encourages diversity supports charities and environmental initiatives. We encourage people of all backgrounds to apply.
If youre ready to step into a culture that will challenge and excite you submit an application and lets explore how we go places together.
Applications close: Sunday 18th May 2025.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
