Manager Ports Services FL Australia & New Zealand

A new and exciting opportunity now exists for a highly driven and successful Service Manager to join the Ports Solutions team for Konecranes and Demag as the Ports Service Manager Australia and New Zealand.

Based in Sydney and reporting to the Oceania Sales and Service Manager this role will see you responsible for managing the overall Service operation for the Ports business across Australia and New Zealand to ensure profitability and growth as well as developing and effectively delivering the Port Service Solutions to new and existing customers.

 About the role

Day to day you will be required to:

• Lead coach and mentor the Field Service team in all operational activities.
• Ensure that Safety policies and procedures are adhered to at all times by coaching team members discussing safety items and practicing safe work behaviours.
• Establish and maintain strong relationships with key customers and suppliers through regular customer visits to develop and retain loyalty with Konecranes Ports Services.
• Grow promote operate and maintain the Port Service Frontline including long term service and maintenance agreements as well as the establishment of a Spare Parts business. 
• Plan and monitor field labour hours to maximize profitability and productivity.
• Continuously monitor key service metrics including profitability productivity and recovery and take necessary action to improve performance in these areas. 
• Identify the skills and knowledge required by the team to perform their assigned tasks and provide appropriate training opportunities to acquire these.
• Review and approve technicians time entries ensuring that times submitted are accurate and can be allocated to the correct job numbers.
• Plan and facilitate monthly service toolbox meetings with completion of minutes attendance records action plans and follow ups.
• Ensure oncall and 24hour response is available or negotiate other agreeable actions with customers.

Qualifications :

The successful candidate will possess the following skills qualifications and experience:

• Tertiary qualification in an Electrical or Mechanical Engineering role or related discipline.
• Minimum of 5 years industry experience in a servicerelated management position
• Intermediate computer skills with Microsoft programs including Word Excel and PowerPoint
• Demonstrated technical competence in Terminal Operations / Port equipment highly desirable.
• Demonstrated experience negotiating contract terms and conditions.
• Exceptional leadership skills with the ability to motivate inspire and engage a diverse workforce.
• Ability to effectively and productively engage motivate and inspire employees.

Additional Information :

• An attractive salary package 
• 20% performancebased bonus
• Fully maintained Company Motor Vehicle or Vehicle Allowance
• Training provided 

 Take the next step in your career with this global organisation today!

Konecranes moves what matters. We are a global leader in material handling solutions serving a broad range of customers across multiple industries. We consistently set the industry benchmark from everyday improvements to the breakthroughs at moments that matter most because we know we can always find a safer more productive and sustainable way. Thats why with 16 000 professionals in over 50 countries we are trusted every day to lift handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.

Remote Work :

No

Employment Type :

Fulltime