Conversational AI Consultant (f./m./div.)
Conversational AI Consultant (f./m./div.)
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1 Vacancy
Job Description
We are seeking a Generative and Conversational AI Consultant to support our mission of transforming customer service through conversational AI. In this role you will analyze existing customer service projects identify GenAI opportunities and develop proofofconcepts and demos that showcase the capabilities of both our inhouse Conversational AI platform as well as leading industry solutions including Genesys Cloud CX Google CCAI Cognigy or Salesforce and Generative AI tools.
Key Responsibilities:
- Analyze existing services and identify areas with high potential for conversational AI.
- Design and build conversational flows demos and simple proofofconcepts (POCs) to validate use cases and drive stakeholder engagement.
- Translate business requirements into functional conversational designs aligned with user needs and platform capabilities.
- Act as a technology scout and innovation partner to stay informed about developments in the Conversational and Generative AI market.
- Collaborate closely with crossfunctional departments (Product Manager Developers Solution Architects UX Designers etc.) to ensure feasibility and scalability of provided solutions.
- Provide consultative support to internal stakeholders or external clients during presales discovery and early delivery phases.
- Document and communicate best practices patterns and findings across the organization.
Qualifications :
- Education: Studies in Informatics Business Administration Computer Science comparable studies or equivalent professional experience.
- Experience: Proven experience in Conversational AI either as a consultant solution engineer or technical business analyst. Nice to have: Previous work in a B2B SaaS or Enterprise environment; Experience with NLU/NLP design and conversational UX.
- Knowledge: Handson experience with at least one leading platform: Genesys Cloud CX Google CCAI Cognigy or Salesforce. Nice to have: Knowledge of REST APIs JSON and basic scripting (e.g. JavaScript Python) for prototyping.
- Qualifications: Strong communication and storytelling skills able to translate complex technology into clear value propositions; Understanding of customer service processes KPIs and digital transformation goals. Nice to have: Proficiency in building chatbots or voicebots with lowcode/nocode platforms.
- Languages: English or German (Level: min. B2C1).
Additional Information :
We offer options to mobile working. Feel free to contact us.
Start: As of now
Diversity and inclusion are not just trends for us but are firmly anchored in our corporate culture. Therefore we welcome all applications regardless of gender age disability religion ethnic origin or sexual identity.
Need support during your application
Marie Gnther (Human Resources)
49 (69)
Need further information about the job
Michael Kohler (Functional Department)
49 (69)
Tobias Theis (Functional Department)
49 (69)
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
