me+ CARE Specialist
me+ CARE Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
About the role:
The me CARE position is a key driver for fostering interest generating sales and providing support for Convatec products and services through direct dialogue with customers. As an integral member of the me team the specialist will strive to achieve and exceed sales and support objectives by engaging consumers through phone and digital campaigns leads product sampling and support calls based on the identification of consumers needs. This role involves engaging customers in conversations to improve their quality of life by providing impactful solutions and supporting Convatecs bestinclass product portfolio. The specialist will also share consumer insights and innovative ideas with peers managers and the consumer marketing team.
Key Responsibilities:
Consumer Engagement and Sales:
Execute a high volume of outbound and inbound calls to follow up on consumer samples and other leads generated by specific campaigns. Foster interest in Convatec products through dialogue with patients effectively identifying customer needs and presenting tailored information.Support Services:
Provide solutions that will positively impact consumers and support Convatecs portfolio of products and services. Handle inbound and outbound phone calls regarding product and customer service issues. Collaborate with additional me resources to ensure a thorough consultative experience.Performance Targets:
Plan and prioritize time and sales/support activities to maximize opportunities to achieve revenue goals. Meet and exceed monthly efficiency activity and sales targets/goals.Customer Experience:
Provide a positive customer experience lifeimproving advice and solutions using a structured approach with the goal of capturing sales. Ensure all customer interactions comply with established guidelines and regulations.Product Knowledge:
Develop a deep understanding of Convatecs product range and competitive market dynamics to provide accurate information and support.
Feedback and Insights:
Provide campaign feedback and consumer insights to the marketing team.Data Management:
Effectively operate computerbased contact and database management programs accurately completing customer profiles relevant postcall notes sample activities literature fulfillment requests and possible followup steps.Team Collaboration:
Participate in team development activities including receiving coaching and training with colleagues regularly. Convey a positive and professional phone image.
Additional Duties:
Support the Team Supervisor on miscellaneous projects and perform other duties as assigned.
- Additional Job Description
Skills & Experience:
Required:
Proven track record of call center experience and/or sales from telesales and/or indirect sales activities.
Experience working structured and efficiently with inbound/outbound campaigns.
Demonstrated ability and willingness to try new processes introduced by team Manager/Supervisor and provide feedback
Proven ability to conduct structured conversations troubleshoot and provide consumerfocused solutions.
Excellent verbal and written communication skills.
Excellent phone etiquette.
Competitive drive for sales achievement with an understanding of the importance of caring while selling in the healthcare industry.
Must exhibit exceptional patience and empathy to effectively address consumer needs and concerns.
Strong ability to provide clear concise processes and procedures along with stepbystep direction and advice.
Strong listening skills and ability to use effective questioning and probing that will lead to a successful resolution sale and an overall exceptional customer experience.
Resultsoriented and outgoing in character with a natural skill in building rapport and engaging in conversations that lead to results.
Ability and willingness to precisely follow instructions and guidelines provided.
Strong level of compassion and empathy for ostomy end consumers.
Strong team player.
Preferred (not required):
Associates or Bachelors degree
Bilingual in English/Spanish.
Sales experience.
Previous experience in healthcare or customer service.
Qualifications/Education:
Required:
High School Diploma/GED required
1 years of sales/customer service experience
#LIAA1
#LIRemote
Beware of scams online or from individuals claiming to represent Convatec
A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.
If you receive a suspicious approach over social media text message email or phone call about recruitment at Convatec do not disclose any personal information or pay any fees whatsoever. If youre unsure please contact us at .
Equal opportunities
Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race religion creed color national origin nationality citizenship ancestry sex age marital status physical or mental disability affectional or sexual orientation gender identity military or veteran status genetic predisposing characteristics or any other basis prohibited by law.
Notice to Agency and Search Firm Representatives
Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
Already a Convatec employee
If you are an active employee at Convatec please do not apply here. Go to the Career Worklet on your Workday home page and View Convatec Internal Career Site Find Jobs. Thank you!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
