Field Service Technician - Electro-Mechanical

Koenig & Bauer is the oldest global printing press manufacturer in the world! For more than 200 years we have been bringing together innovative technology and enthusiasm for tailormade print solutions for our customers. You will find products printed on our machines all around you every day including the US currency in your wallet and much of the packaging in your grocery stores and big box retail stores.

With the broadest product portfolio in the industry groundbreaking machines and a holistic service promise Koenig & Bauer sets international standards. Our 5500 employees worldwide generate annual sales of 1.2 billion.

This is your opportunity to join Koenig & Bauer (US) the sales and service organization for Koenig & Bauer in the United States and the North American headquarters. Become part of our company where creativity fascination and passion for mechanical and electrical engineering work together as we develop the printing world of tomorrow and exceed print!

Location: This position is located in the Atlanta area and will travel to customerlocations throughout the Atlanta area to install and service equipment.
Travel outsidethe Atlanta area to service other customers or training is expected to be 20% or less.
Reports to:Service Manager Shared Services Special & New Technologies
Standard Schedule:Schedule varies and may include early mornings evenings latenights and weekend work.
Employees may be required to be away from home two weeks at a time if installing equipment outside the Atlanta area.

FLSA Status: Nonexempt/Hourly

Compensation: $27 $46 per hour

Job Responsibility: TheField Service Technician ElectroMechanical (Mechatronics) Digital travels to customer locations to install maintain upgrade troubleshoot diagnose and repair mechanical electronic and electrical components on Koenig & Bauer Digital Presses. The Service Technician interacts directly with the customer listening to their needs and asking probing questions in preparation for the installation or service call and must be able to effectively communicate technical information and resolutions to customers with varying degrees of technical knowledge and abilities. The Service Technician must come up with the plan of action to address the customer issue with an emphasis on quality work (fix it right the first time) and efficiency to minimize installation or downtime and to control costs.

Essential Duties and Responsibilities:

• Troubleshoot mechanical electronic and electrical components on Koenig & Bauer Digital presses. Solid background in mechanics and electronic concepts and automation is a must.
• Understand the operation of various models and sizes of digital printing presses in order to diagnose performance issues.
• Must have strong understanding of PLC technology (Bosch and Rockwell) and be able to read interpret modify troubleshoot and program the PLC.
• Understand and troubleshoot close loop system such as temperature control tension control L.E.L. control etc.
• Understand and troubleshoot drive and motor technology including torque current architecture types of alarms and general concepts that join all drives and motors.
• Program part/ module on site.
• Troubleshoot peripheral equipment like Enercon BST Fife Maxon etc.
• Contact Koenig & Bauer Germany about machine specific problems and software.
• Troubleshoot high speed communication including all that surrounds Ethernet: switches addresses and overall philosophy behind these communications.
• Install software updates
• Troubleshoot software issues.

• Troubleshoot complex mechanical electronic and electrical issues with thorough research and investigation using available documentation such as service manuals and repair documentation internal resources such as other technicians Remote Maintenance or Service Manager to accurately identify the necessary repairs and the root cause analysis for the failure.
• Determine and execute an action plan for making necessary repairs including identifying necessary parts and working with the customer and K&B Parts Department in the procurement of parts working with the customer and K&B Service Department on the necessary time and schedule for repair working with Service on additional labor or specialized skills necessary to do the job working with K&B Warehouse and Service in the arrangement of any special tools needed for the job.
• Deliver worldclass customer service with each and every customer interaction including introducing or greeting the customer upon your arrival listening and asking questions of the customer to understand how you can help informing customer of your findings as well as recommended action plan including schedule and timeline and touching base with customer at the end of the job or during critical milestones while on the job.
• Fulfill the obligation of the original service call and see the service call through completion making any arrangements for alternative schedule as deemed necessary with the Service Department. Requests for additional work outside the scope of the original service call must be arranged through the Service Department.
• Complete accurate and timely records including recording parts used and returned updating open/closed issues spreadsheet recording time expenses and work performed and any other required paperwork or records.
• Adhere to all applicable customer practices and policies while working at their site including arrival and departure procedures following safety policies and using necessary personal protective equipment and adhering to policies regarding smoking and eating in the workplace.
• Performs other related job responsibilities as necessary based on business needs.

Required Qualifications:
Education: High School Diploma or GEDequivalent required; but posthigh school degree or certification in technical field preferred including but not limited to printing industrial/plant maintenance or automotive production/service.
Experience:Minimum three to five year related work experience in printing press manufacturing industrial/plant maintenance automotive production/service or other related technical field.
Computer Skills: Experience with OS2; Microsoft Windows; programming and networking; extensive use of various proprietary software and programming tools; basic use of email internet navigation word processing and spreadsheets.

Physical Demands of Job:
Nearly 25% travel with consecutive overnight stays mostly domestic air travel with some international travel for training or special assignments. Must be able to navigate through airports and board aircrafts. Must hold a valid drivers license and be able to drive for long periods of time (5 8 hours in some cases). Continuous (more than 5.6 hours daily) standing working with hands and fingers and exposure to dust fumes and machinery noise in press rooms required. Frequent (2.6 to 5.5 hours daily) bending/stooping pushing pulling and changes to temperature. Regular use of hand and power tools both basic and specialized tools including but not limited to wrenches ratchets sockets pliers hammer screw drivers grinder drill motor hydraulic jacks pallet jacks hex keys OEM special tools files pin punches 6side cutters snap ring pliers scrapers and pin puller. Heavy lifting including lifting a traveling toolbox with wheels with an estimated weight of 40 to 80 pounds. Daily use of computer to keep necessary reports and records and retrieve necessary information.

Koenig & Bauer (US) is an Equal Opportunity Employer. Employment decisions are made without regard to race color religion disability genetic information pregnancy citizenship marital status sex/gender sexual preference/orientation gender identity age veteran status creed national origin or ancestry or any other status protected by federal state or local law. Information collected by the application process is solely to determine suitability for employment verify identity and maintain employment statistics of applicants.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship for the employer. Please contact Koenig & Bauers HR Department atorif you need assistance completing this application or to otherwise participate in the application process.

Benefits

Vacation 15 days per year

Holidays Up to 11 days

Sick 7 days

Medical Dental and Vision

Disability and Life

Flexible Spending Accounts

401k Retirement and Profit Sharing Plan

Income replacement plans for cancer critical illness and accident

LongTerm Care Plans

YearsofService Bonus Plan

Educational Assistance