System Engineer L1
System Engineer L1
Posted on :
10-05-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
10-05-2025
Job Description
Job Summary: The Systems Engineer L1 is a highprofile position responsible for providing remote services to NetGain Technologies managed service clients. This role requires excellent coordination and communication skills to ensure clear and consistent interactions with both internal personnel and clients. The Systems Engineer L1 will handle various technology issues remotely and escalate tickets when necessary.
Key Responsibilities:
- Provide remote support for technology issues to managed services clients.
- Ensure timely response to service requests meeting or exceeding targeted quality levels or Service Level Agreements (SLAs).
- Document all time and work in service tickets with detail and in realtime.
- Maintain consistent communication with clients regarding pending service requests.
- Follow all safety and security procedures at NetGain Technologies and customer locations.
- Return all intercompany business calls or emails within one business day and check email at least three times daily.
- Ensure delegated tasks and duties are carried out properly and timely.
- Participate in mandatory meetings and huddles.
- Maintain certifications and stay updated on new technologies to better serve customers.
- Work unsupervised in a remote location when necessary.
Requirements:
- Education:
- Required: High School diploma or equivalent.
- Preferred: Associates degree or higher in Information Technology or a businessrelated field.
- Certifications:
- CompTIA Network
- MS900
- Experience:
- Required: Minimum of one year of experience supporting computers and network technologies.
- Preferred: 23 years of experience with strong documentation and written communication skills.
- Skills:
- Proficiency in troubleshooting workstation and printer problems.
- Ability to install and configure standard business applications.
- Understanding of home and business networks.
- Familiarity with word processing spreadsheets Internet software antivirus and email applications.
- Strong communication problemsolving and organizational abilities.
- Physical Requirements:
- Ability to sit and walk within office areas.
- Ability to lift 25 lbs and unbox/install equipment.
- Must have systems online logged in and ready by the start of the shift.
- Coordination of breaks with the team or manager.
- Other Requirements:
- Fluency in English (read write and speak).
- Mathematical abilities for scheduling and basic accounting functions.
- Reasoning ability to resolve logistic or process control problems.
Working Conditions:
- Primarily indoor office environment with occasional visits to clients suppliers and professional conferences.
- Travel by ground and air may be required.
- This is a resultsoriented position and may be considered stressful.
Essential Functions:
- Prioritize client needs and support the companys business goals.
- Provide ongoing support and expertise to customers and coworkers.
- Maintain certifications and learn new technologies.
- Communicate effectively to ensure all issues and requests are completed.
- Work unsupervised in remote locations when necessary.
WHATS IN IT FOR ME
- Health Dental Vision Insurance
- 100% Companypaid Disability Insurance/Life Insurance
- Paid Time Off
- 401K Matching
- Paid Certification Training
- LAN Parties
- Team Building (camping Breakout Games)
- Monetary Tenure Recognition
Professional Overview
- In business since 1984
- Large regional business with 6 locations across the Southeast Region
- Ranked as a top MSP in the World by MSP Mentor
- Member of 35B association; offerings services throughout the US
- Professionally managed using Best in Class metrics and procedures
Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. NetGain encourages you to break that statistic and to apply. No one ever meets 100% of the qualifications. We look forward to your application.
NetGain Technologies is an Equal Employment Opportunity (EEO) employer that is committed to a safe and drug free work place. NetGain performs preemployment criminal background checks and substance abuse testing which includes a urine drug tests to detects the presence of illegal drugs. We appreciate your cooperation in keeping NetGain a safe and drug free company.
NetGain Technologies is an Equal Employment Opportunity (EEO) employer that is committed to a safe and drug free work place. NetGain performs preemployment criminal background checks and substance abuse testing which includes a urine drug tests to detects the presence of illegal drugs. We appreciate your cooperation in keeping NetGain a safe and drug free company.
Employment Type
Full Time
Key Skills
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