Manager, Site Reliability Engineering
Manager, Site Reliability Engineering
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1 Vacancy
Job Description
Team Summary
The Visa Spend Clarity Operations and Infrastructure is a diverse multifaceted group. We care about site and data reliability enabling Product Development efficiently to run and observe our systems and provide exceptional support our customers and product integrations.
Our team members are located across United States Canada England and New Zealand. We are on a path to enhance our operational robustness and scale to meet high growth demands.
What does a Reliability Engineer Manager do at Visa
As a Manager of Site Reliability Engineering at Visa you will oversee a team of Site Reliability Engineers (SREs) and Data Reliability Engineers responsible for all aspects of running our platform. You will drive technical excellence ensure operational robustness and scale our systems to meet high growth demands. This role offers the unique opportunity to work with Visas largescale systems and the latest technologies in infrastructure and generative AI. We are looking for a strategic leader who can foster a culture of reliability innovation and continuous improvement.
Essential Functions
- Leadership and Team Management: Lead and mentor a diverse team of SREs and Data Reliability Engineers fostering a culture of collaboration innovation and excellence.
- Technical Strategy and Execution: Develop and execute strategies to enhance site and data reliability ensuring alignment with Visas reliability security and compliance standards. You will focus on overseeing the strategic implementation of automation and ensuring alignment with business objectives whilst having access to cuttingedge technologies and tools to drive innovation and efficiency.
- Operational Excellence: Oversee the implementation of best practices for system monitoring incident response and problem resolution to ensure high availability and performance.
- Collaboration and Communication: Work closely with engineering managers product development teams client services and other stakeholders to deliver value eliminate toil and support an engaging experience for our customers.
- Continuous Improvement: Use datadriven insights to learn from incidents improve processes and drive innovation in reliability practices. Leverage the latest advancements in generative AI to enhance system reliability and performance.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 23 set days a week (determined by leadership/site) with a general guidepost of being in the office 50% or more of the time based on business needs.
Qualifications :
Basic Qualifications
5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters MBA JD MD) or 0 years of work experience with a PhD
Preferred Qualifications
- 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters MBA JD MD) or up to 3 years of relevant experience with a PhD
- Experience in software development infrastructure or operations roles
- 3 years in a leadership position overseeing technology transformation initiatives including roles without direct reports.
- Strong background in Microsoft stack (.NET Windows Server SQL Server) and AWS infrastructure.
- Proven ability to lead and mentor engineering teams drive technical excellence and manage organizational change.
- Excellent collaboration and communication skills with the ability to adapt style and format to different audiences.
Additional Information :
Work Hours: Varies upon the needs of the department.
Travel Requirements: This position requires travel 510% of the time.
Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk communicate in person and by telephone frequently operate standard office equipment such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law including the requirements of Article 49 of the San Francisco Police Code.
U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 131400.00 to 190750.00 USD per year which may include potential sales incentive payments (if applicable). Salary may vary depending on jobrelated factors which may include knowledge skills experience and location. In addition this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical Dental Vision 401 (k) FSA/HSA Life Insurance Paid Time Off and Wellness Program.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
