Head of Operational Excellence
Head of Operational Excellence
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Job Description
Head of Operational Excellence
As Head of Operational Excellence you will play a key role in designing implementing and developing our IT operating model. This includes driving best practices optimizing processes enhancing service delivery and ensuring alignment with business goals. You will report directly to Group CIO and work closely with IT leadership crossfunctional teams and key business stakeholders to foster a culture of excellence accountability and continuous improvement.
Key Responsibilities:
Develop and lead the IT Operational Excellence strategy and roadmap.
Define and track KPIs and benchmarks to measure operational effectiveness and drive accountability.
Drive the design and implementation of IT processes aligned with organizational priorities.
Work together with other operational excellence specialists to drive adoption of the IT Operating Model common principles and good practices used in everyday work.
Support risk management compliance and audit activities.
Work closely with leaders to identify opportunities for process enhancements.
Provide training and guidance to teams on new processes.
Facilitate change management in leading and supporting operational initiatives.
Coach and facilitate teams and individuals to identify and implement improvement opportunities
Qualifications:
Bachelors or masters degree in computer science Information Technology or a related field.
10 years of experience in IT operations IT service management or process improvement roles.
Strong knowledge of ITIL Lean or similar frameworks
Excellent verbal and written communication
Strong analytical problemsolving and leadership skills
Ability to lead a variety of crossfunctional team members
Excellent organizational and followup skills
Experience in project management
English language both written and verbal. Swedish and Finish are a merit.
Why Join Us
At Boliden IT you will be part of a forwardthinking team that is at the forefront of digital innovation in the mining and metals industry. You will have the opportunity to make a significant impact on our digital transformation journey and contribute to a more sustainable future.
Are you ready to take on this challenge and become our new Head of Operation Excellence Apply now and be part of our exciting journey!
This role is located in the Boliden office or Stockholm office.
Apply before the 30th of May 2025 to be part of something truly meaningful! Selection will be ongoing so we are looking forward to receiving your application as soon as possible.
Do you want to know more about the position Please contact the recruiting manager Mathias Nilsson CIO via mail:
Trade union information is available from Giovanni Cibrario SACOAndreas Mrtensson Unionenor Peter Markstrm Ledarna.
If you are a representative of a recruiting firm please refrain from contacting us about this posting. We appreciate your consideration.
Important! If you are a current employee within Boliden you shouldnt complete the application at this site please log on to your Workday account and apply through Find Jobs.
Required Experience:
Director
Employment Type
Full-Time
