General Application Operations Engineer
General Application Operations Engineer
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Job Description
Join us as a General Application Operations Engineer within the Service Management branch of Social Security Scotland where your expertise will guide our commitment to providing essential benefits to the people of Scotland. If you are passionate about incident management and have a keen interest in supporting vital software applications apply now to join our talented team and take the next step in your career.
As a General Application Operations Engineer you will play a pivotal role in providing advice and guidance on the maintenance configuration and operation of the software system that delivers all the benefits for Social Security Scotland. Collaborating closely with various stakeholders you will conduct root cause analysis to investigate incidents and defects and contribute to the smooth running and continual improvement of our services. You will work alongside a team of engineers to provide a highquality service in a fastpaced agile environment.
A General Application Operations Engineer maintains services and is responsible for conducting user and security administration.
At this role level you will:
monitor applications
liaising with the problem or incident manager
Responsibilities
Responsibilities
Show an awareness of developing process efficiency and common ways in which processes are optimised
Support specific activities to improve development processes
Spot or identify obvious deficiencies
Identify and register incidents gathering the required information and allocating it to the appropriate channel
Own an issue until a new owner has been found or the problem has been mitigated or resolved
Investigate problems in systems processes and services with an understanding of the level of a problem (for example strategic tactical or operational)
Contribute to the implementation of remedies and preventative measures
Take inputs and establish coherent frameworks that work
Assist in technical support activities and carry out agreed or routine maintenance and administration tasks
Show an awareness of the relevant subject matter and a highlevel understanding of what it involves
Understand the role of testing and how it works
Identify and engage with users or stakeholders to collate user needs evidence
Understand and define research that fits user needs
Use quantitative and qualitative data about users to turn user focus into outcomes
Qualifications
Success Profiles
We use an assessment framework called Success Profiles which lists the elements we test and provides detailed descriptions of each. Find out more about how we assess the Success Profile elements
Technical skills
This role is aligned to Application Operation Engineer within the Digital Data and Technology Profession.
These skills will be tested during the Technical Assessment if you are successful at sift stage. They will be not be assessed at application stage. Please review the following to understand the skill expectations: Government Digital and Data Profession Capability Framework Application operations engineer Government Digital and Data Profession Capability Framework
Experience
1. Proven experience in incident management service desk operations or Curam Social Program Management (SPM) including managing a single application and understanding the platforms and environments that support it.
2. Demonstrable ability to apply technical knowledge to monitor investigate and resolve requests efficiently with strong analytical organisational and problemsolving skills.
Behaviours
Making effective decisions Level 3
Communicating and influencing Level 3
You can find out more about Success Profiles Behaviours here: Success Profiles Civil Service Behaviours ()
How to apply
Apply online you must provide a CV and Supporting Statement (of no more than 750 words) which provides evidence of how you meet the experience and behaviours listed in the Success Profiles above. Be sure to provide specific examples of work that youve done that showcase your relevant experience.
In the event that we receive a high volume of applications we may conduct an initial sift using the CV and Supporting Statement based on the first Essential Experience criteria. Candidates who successfully pass this initial sift will have their applications fully assessed.
Candidates who are successful at sift stage will be invited to attend an Interview and Technical Assessment. The interview will further assess the Experience and Behaviours listed in the job advert and the technical assessment will evaluate the technical skills relevant to the role.
Candidates who pass the sift and are invited to the Interview and Technical Assessment stage will receive a Technical Assessment Candidate Pack which will outline the skills to be assessed and the assessment methods to be used.
Following the application sift there may be a telephone interview as part of the assessment process before the main interview.
We aim to provide feedback on request. However if we receive a large number of applications it may not be possible for us to provide specific feedback on your application. We will provide feedback on request to candidates who attend an interview/assessment.
Information Sessions
Please join us for an online information session on Tuesday 20th May at 121pm
We will be talking about:
- The General Application Operations Engineer role and Service Management team
- About Social Security Scotland
- Our recruitment process
- Q&A with the hiring manager
Join us using the link below:
Join the meeting now
Expected Timeline(subject to change)
Sift w/c 26th May
Interview w/c 9th/16th June TBC
Location In Person in either Dundee or Glasgow
Reserve List
In the event that there are more successful candidates than posts available a reserve list will be kept for up to 12 months.
About us
Social Security Scotland is an Executive Agency of the Scottish Government. Our benefits help people from all walks of life in Scotland. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles. We are committed to recruiting a diverse workforce that is representative of the clients we serve. Find more about us here.
We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer.
As part of the UK Civil Service we uphold the Civil Service Nationality Rules.
DDaT Pay Supplement
This post is part of the Scottish Government Digital Data and Technology (DDAT) profession and as a member of the profession you will join the professional development system. This post currently attracts a 5000 annual DDAT pay supplement applicable after a 3 months competency qualifying period. The payment will be backdated to your start date in the role. Pay supplements are reviewed regularly and there is one currently underway. Changes will be communicated when the review is concluded.
Working pattern
Our standard hours are 35 hours per week and we offer a range of flexible working options depending on the needs of the role. We embrace a hybrid working style where all colleagues will spend time in either our Glasgow or Dundee offices. There is an expectation of a minimum 2 days per week in your assigned location which will be either Glasgow or you have specific questions about the role you are applying for please contact us.
Equality Statement
Social Security Scotland are committed to equality and inclusion and we aim to recruit a diverse workforce that reflects the population of our nation.
Social Security Scotland are a Disability Confident Employer. We will consider and implement any reasonable adjustments you may require throughout the recruitment process and during the course of your employment should you be successful in securing a post. If you feel you may require assistance with any part of our recruitment process please contact us at
Find out more about our commitment to diversity and how we offer and support recruitment adjustments for anyone who needs them.
Further information
Find out more about our organisation what we offer staff members and how to apply on our Careers Website.
Read our Candidate Guide for further information on our recruitment and application processes.
The successful candidate will be expected to remain in post for a minimum of 3 years unless successful in gaining promotion to a higher Band or Grade.
Social Security Scotlands recruitment processes are underpinned by the recruitment principles of the Civil Service Commissioner which outline that selection for appointment be made on merit on the basis of fair and open competition Recruitment Civil Service Commission ()
If you feel at any time your application has not been treated in accordance with the values in the Civil Service Code and/or if you feel the recruitment has been conducted in such a way that conflicts with the Civil Service Commissioners Recruitment Principles you can make a complaint by contacting Social Security Scotland at in the first instance. If you are not satisfied with the response you receive you can contact the Civil Service Commissioner.
If you experience any difficulties accessing our website or completing the online application form please contact the Resourcing Team via
Apply before: 26th May 2025 at 23:55
Employment Type
Full-Time
