Director of Product Learning Experience (f/m/d)*
Director of Product Learning Experience (f/m/d)*
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Job Description
YOUR MISSION:
As the Director of Product Learning Experience(f/m/d)* you will play a highly strategic and highimpact role building our product training academy from the ground up. Your mission is to design scalable learning experiences both selfguided and instructorled that empower our customers and partners to become skilled product users directly supporting revenue growth and business goals.
In this highimpact role youll influence product direction gotomarket execution and Parloas culture. You will blend product strategy with a deep understanding of learning and development to create a bestinclass training experience shaping how we deliver value and grow product adoption over time. You will activate internal experts to develop best practices into course content and workshops developing a sustainable and scalable learning ecosystem for external audiences.
IN THIS ROLE YOU WILL:
- Develop a WorldClass Academy: Lead the design and build of our product training academy. Create curriculum and certification programs that support our revenue growth goals by teaching customers and partners to be selfsufficient users.
- Build a BestinClass InstructorLed Training Program: Complement comprehensive online learning programs with handson workshops delivered by product trainers or internal experts to drive deeper product knowledge and learner engagement.
- Drive ProductOriented L&D Initiatives: Collaborate closely with Product teams to ensure the academy aligns with product updates roadmap changes and customer success metrics. Integrate product insights into training materials and course design.
- Internal Enablement Influence and Activation: Partner with GTM Enablement Customer Experience and People to support internal enablement needs where learning personas overlap with external audiences. Activate internal experts and foster a culture of crossorganization learning.
- Lead and Develop Your Team: Manage a global team of instructional designers and product trainers guiding them to produce highquality engaging educational experiences.
- Measure and Optimize Impact: Implement robust performance metrics and feedback loops to track learner progress course effectiveness and direct impact on business outcomes. Use datadriven insights to continually refine the academy.
- Stakeholder Engagement and Communication: Serve as a thought partner to executive product and GTM leadership translating training insights into strategic recommendations.
Our Tech stack:
SANA Notion Asana Miro
WHAT YOU BRING TO THE TABLE:
- ProductOriented L&D Expertise: Demonstrated experience in building scalable product training programs with a deep understanding of how training impacts product adoption and customer success.
- CrossFunctional Influence: Proven track record of collaborating with diverse teams (Product Customer Experience Sales Partnerships) and influencing at all organizational levels to drive program success.
- Customer and Partner Focus: A passion for designing learning experiences that meet the needs of external learners and drive measurable business impact.
- Strong Communication Skills: Excellent stakeholder engagement and communication abilities ensuring alignment and clarity across all internal and external audiences.
- Team Leadership: Experience managing and mentoring teams of instructional designers and product trainers with a focus on delivering scalable and repeatable educational programs.
- Analytical and Strategic Thinking: Ability to tie enablement initiatives to key performance outcomes with a strong emphasis on continuous improvement and operational excellence.
WHATS IN IT FOR YOU
- Join a diverse team of 40 nationalities with flat hierarchies and a collaborative company culture.
- Opportunity to build and scale your career at the intersection of customerfacing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI.
- Deutschland ticket Urban Sports Club Job Rad Nilo Health weekly sponsored office lunches
- Competitive compensation and equity package.
- Flexible working hours 28 vacation days and workation opportunities.
- Access to a training and development budget for continuous professional growth.
- Regular team events game nights and other social activities.
- Hybrid work environment. However we love to build real connections and want to welcome everyone in our beautiful Berlin office on certain days.
Your recruiting process at Parloa:
Recruiter video call Meet your manager Case Study Leadership Assessment Meeting CTO
Why Parloa
Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloas voicefirst GenAI platform for contact centers is built on the best AI technology to automate customer service with naturalsounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 250 people in Berlin Munich and New York.
When you join Parloa you become part of a dynamic and innovative team made up of over 34 nationalities thats revolutionizing an entire industry. Were passionate about growing together and creating opportunities for personal and professional development. With our recent $66 million Series B investment were expanding globally and looking for talented individuals to join us on this exciting journey.
Do you have questions about Parloa the role or our team before you apply Please feel free to get in touch with our Hiring Team.
Parloa is committed to upholding the highest data protection standards for our clients and employees data. All our employees are instrumental in ensuring the utmost care GDPR and ISO compliance including ISO 27001 in handling sensitive information.
* We provide equal opportunities to all qualified applicants regardless race gender sexual orientation age religion national origin disability status socioeconomic background and other characteristics.
Required Experience:
Director
Employment Type
Full Time
