Credit Bureau Disputes Account Specialist
Credit Bureau Disputes Account Specialist
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Job Description
Are you ready to make a significant impact in the world of credit reporting In this role you will have the opportunity to specialize in Card dispute processing with the potential to expand your expertise to Auto Consumer and Home disputes. You will collaborate with internal partners to address exceptions and ensure our credit reporting processes are efficient and effective. Your contributions will directly impact our customers and the broader financial community.
Job Summary
As a Credit Bureau Disputes Account Specialist within our Credit Bureau Operations team you will play a crucial role in managing credit reporting disputes and ensuring compliance with federal regulations. You will work closely with our team to provide timely and accurate responses to credit inquiries fostering a culture of excellence and client focus. Your leadership and communication skills will be key in driving our success and maintaining our reputation for quality service.
Job Responsibilities:
Conduct complex research on credit reporting disputes.
Communicate effectively with customers and consumer reporting agencies.
Ensure compliance with federal regulations such as FCRA and FACT.
Provide job coaching and support to team members.
Perform staff administration duties in the absence of the manager.
Maintain high standards of quality and production.
Navigate credit bureau systems proficiently.
Apply problemsolving and decisionmaking skills.
Multitask in a fastpaced environment.
Required Qualifications Capabilities and Skills:
One year of credit reportingrelated experience.
One year of customer service experience.
Strong leadership and communication skills.
Ability to work under pressure in a complex environment.
Proficiency in MS Office (Excel Word).
Advanced PC navigation skills.
Strong client focus and problemsolving abilities.
Preferred Qualifications Capabilities and Skills:
Knowledge of federal regulations governing credit reporting.
Experience in dispute research and resolution.
Analytical skills for reporting metrics.
Additional Information:
- This is a Hybrid Role
- This position is subject to Section 19 of the Federal Deposit Insurance Act. As such an employment offer for this position is contingent on JPMorgan Chases review of criminal conviction history including pretrial diversions or program entries.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
