IT Service Desk Technician
IT Service Desk Technician
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1 Vacancy
Job Description
Unbottle YOUR Potential at Pepsi Bottling Ventures!
At Pepsi we spread homegrown joy in our special Pepsi Bottling Ventures way! Pepsi Bottling Ventures is the nations largest private bottler and distributor of Pepsi beverages. Pepsi Bottling Ventures is based in NC SC MD & DE.
APPLICATION INSTRUCTIONS:
CURRENT PBV EMPLOYEE please login to Workday to complete the job application. Please do not apply here apply internally through Workday.
If you are NOT a current employee please click Apply and complete job application.
Job Description
PURPOSE OF THE JOB
The IT Service Desk Technician functions as PBVs first level IT support and serves as the end users first contact for all IT related issues as well as helping lead the team.
RESPONSIBILITIES/DUTIES
- Answer evaluate and prioritize all incoming IT service requests utilizing technical skills research and the Knowledge Base to resolve as many IT service cases as possible.
- Gather detailed information for IT Service incidents that require escalation to higher level IT support teams. Prioritize and escalate such incidents in accordance with IT standard processes.
- Install and troubleshoot desktop/mobile hardware and software according to department standards and procedures.
- Document incident resolutions and contribute to IT Service Desk Knowledge Base.
- Answering incoming calls for our Call Center entering Service Notifications for Technicians to repair PBV Equipment.
- Other duties as assigned.
MINIMUM REQUIREMENTS
- High school diploma or GED and three (3) years IT service desk experience required or two (2) years IT service desk experience with Bachelors Degree preferred.
- Excellent written and strong oral communication skills.
- Strong focus on team work and customer service.
- Solid understanding of networking is.
- Strong technical writing skills.
- Must have good organizational skills and be selfmotivated with the ability to work in a fast paced environment.
- A MCP or equivalent technical certification preferred.
- Familiarity with Service Desk principals such as ITIL preferred.
- Ability to translate technical concepts into user friendly language.
- Understanding of process driven workflows.
- Able to travel 10%.
- Able to work hours necessary to complete assigned tasks.
ESSENTIAL MENTAL AND PHYSICAL FUNCTIONS
Mental Functions
Repetitive job requiring frequent but not more than normal mental or visual effort or alertness.
Physical Functions
Must constantly (67%100%) sit. Occasionally (0%33%) must climb walk stand and lift less than 30 pounds.
EQUIPMENT USED
Laptop/PC Workstation/Smartphone. Computer/accessories Microsoft Office applications and general office equipment.
SUPERVISORY RESPONSIBILITES
None
LANGUAGE SKILLS
Must be able to speak read and write English proficiently.
Unfortunately we will be unable to offer visa sponsorships to candidates.
EOE M/F/D/V
Pepsi Bottling Ventures is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race color religion gender sexual orientation gender identity national origin age protected veteran status or disability status. All employment decisions are based on valid jobrelated requirements. If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by callingor via email at
Required Experience:
IC
Employment Type
Full-Time
