Help Desk Technician / Junior Developer
Help Desk Technician / Junior Developer
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$ 63700 - 115150
1 Vacancy
Job Description
The Digital Modernization Sector has an opening for a Help Desk Technician / Junior Developer to work in Woodlawn MD
This position requires onsite work in Woodlawn MD five days a week.
We are in search of a Help Desk Technician with developer aspirations to join our team that supports a mission critical document repository that gathers digitized medical evidence for claimants with over 3 billion documents that grows by millions more per day.
Day to Day Responsibilities:
Interacting with customers to handle technical service inquiries and problems.
Managing and manipulating PDF/TIFF documents including encrypting decrypting splitting merging and optimizing files.
Assisting with retrieval or storage of documents from document manage systems (e.g. IBM CMOD).
Resolving complex technical issues/problems using internal best practice and through collaboration with colleagues.
Developing solutions to technical problems that require depth of technical knowledge.
Gathering metrics on incidents and responses to determine how to improve support.
Communicating clearly concisely and professionally to technical and nontechnical customers.
Mentoring / Training other resources on all of the above.
All other duties as assigned or directed.
Required Qualifications:
Strong verbal and written communication skills.
Handson experience working in Incident Problem and Change Management disciplines.
Prior experience as a service desk analyst troubleshooting and resolving technical issues.
Strong problemsolving and troubleshooting skills with the ability to exercise mature judgment.
Experience with help desk tools such as Micro Focus Service Manager Jira or ServiceNow.
Strong experience resolving technical issues in a Windows IT environment.
Experience managing and manipulating PDF/TIFF documents including encrypting decrypting splitting merging and optimizing files.
Experience using document manage systems (e.g. IBM CMOD) to checkin and checkout documents.
Basic knowledge of C# .Net Core Web API and/or concurrent programming.
Key Required Skills: IT Help Desk Basic Windows Document Management (PDF/TIFF) Software Development (C#/.Net).
Bachelors Degree in Computer Science Mathematics Engineering or a related field with 4 years of relevant experience OR Masters degree with 2 years of relevant experience. Additional years of experience may be substituted/accepted in lieu of degree.
4 years of experience on IT help desk Incident Problem and/or Change Management disciplines.
1 year of experience with C#/.Net systems/application analysis & design.
Ability to obtain and maintain a Public Trust security clearance.
Desired Qualifications:
Basic knowledge of OCR libraries (Nuance/Kofax ABBYY FineReader).
Basic knowledge of document conversion libraries (iText PDFNet LeadTools).
Basic experience with automated unit testing TDD BDD and associated technologies (NUnit xUnit Moq SpecFlow TestServer).
Basic knowledge of relational databases (PostgreSQL DB2 Oracle) SQL and ORM technologies (ODBC / .Net Entity Framework NHibernate Dapper).
Experience in an Agile development team preferably Scaled Agile Framework (SAFe).
Original Posting:
May 1 2025For U.S. Positions: While subject to change based on business needs Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $63700.00 $115150.00The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.
Required Experience:
IC
Employment Type
Full-Time
