Employee Assistance Program (EAP) Counselor
Employee Assistance Program (EAP) Counselor
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$ 106106 - 134495
1 Vacancy
Job Description
Summary
The Central Employee Services Division (CESD) within theDepartment of Human Resources (DHR)seeks a skilled compassionate and culturally competentEmployee Assistance Program (EAP) Counselorto serve the Countys diverse workforce.
The EAP Counselorwillprovide culturally sensitive and highly specialized assistance direct support and guidance to employees managers human resource professionals and leaders regarding the resolution of delicate and complicated personnel matters. Employee Assistance is an employer program.
The King County Executive declared racism a public health crisis and this position provides employees with guidance and resources to address workplace issues surrounding race gender identity gender expression and support to protect the health and wellbeing of our diverse workforce.
The person in this position will be relied on to build trusted relationships and garner positive outcomes for managers and employees to be successful at work; whether remote hybrid or in the workplace. The ideal candidate will have excellent interpersonal skills experience and confidence working in a diverse and multicultural work environment with the ability to effectively balance employee interests manager interests and departmental operational needs and values.
To learn more about EAP please visit: to Equity Racial & Social Justice
Named after Dr. Martin Luther King Jr. one of the most influential civil rights leaders in our nations history King County is a vibrant international community with residents that represent countries from around the world. It is a diverse region that cherishes the artistic and social traditions of many cultures.
Applying equity and social justice principles is a daily responsibility and a foundational expectation for all King County employees. The EAP Counselor will apply equity and social justice principles that exemplify shared values behaviors and practices in all aspects of the work.
To learn more please visit: Duties- Work with the EAP Program Manager to establish practices that accept and respect differences as well as evaluate and improve cultural knowledge and resources to meet the needs of those utilizing EAP services.
- Conduct and perform confidential intake assessments EAP counseling services and/or referral to appropriate resources for employees personal and workrelated issues both virtually and inperson.
- Provide advanced consultation coaching and triage services to management Human Resources Labor Relations Prosecuting Attorneys Office Disability Services other King County agencies and collective bargaining unit representatives to help resolve broad complex and politically sensitive employee issues.
- Assist with the coordination and management of services by external Making Life Easier (MLE) vendor Curalinc EAP. Partner with Curalinc on complicated individual issues to resolve programmatic issues/complaints that affect employees and their eligible dependents.
- Assist in educating employees regarding services via presentations or inperson tabling events as requested by a department and includes with other CESD partners at benefit fairs.
- Create and maintain accurate and timely documentation of all case activity in the electronic case management system.
- Assist with employee fitnessforduty and returntowork mental health and substance abuse evaluations. This may include direct case management of safety sensitive employees.
- Availability for oncall rotation nights weekends and holidays to provide crisis intervention as needed. This responsibility is rotated through all EAP staff on a weekly basis.
- Provide Critical Incident Stress Management (CISM) services for employees post small and largescale traumatic events including coordination with Curalinc as needed.
- Coordinate develop and maintain an EAP training catalog. Coordinate and develop new trainings as needed or requested. Assist or directly provide workshops and training both virtually and inperson to selected audiences as required.
- Assist with other EAP programmatic duties as assigned including triage intakes treatment coordination trainings and other projects/initiatives.
Experience Qualifications Knowledge Skills
- Experience working with people from diverse backgrounds including people of color immigrants refugees women LGBTQ people with disabilities and veterans.
- Skilled in dealing effectively with diverse individuals and groups in politically sensitive emotionally charged workplace situations. Ability to understand nondominant racial narratives and the impact on the lives and work of employees. Provide effective guidance in workplace situations.
- Ability to build trustbased relationships and have candid and sincere conversations with employees about race and equity in the workplace.
- Knowledge of effective assessment skills; psychotherapy and individual and group crisis intervention techniques;psychotropic medications; and community resources for treatment of mental health and substanceabusedisorders.
- Ability and experience providing triage assessment counseling and recommendations to management and employees on a variety of issues affecting work performance.
- Outstanding customer service and interpersonal skills including the ability towork effectively with all levels of management and employees acrossorganizationallines.
- Aptitudetoworkbothindependently andaspartofateamincluding the ability to resolve professional differences about case direction whenmultipleplayers areinvolved.
- Ability to deal effectively with situations that involve workplace and/or domestic violence.
- Skills necessary to accurately gather analyze document and present information including timely and appropriate documentation of case records.
- Skills to communicate information clearly and professionally both verbally and in writing to diverse audiences.
- Ability to multitask and produce quality services while under the pressure of critical timelines.
- Ability to maintain the privacy and security of sensitive and confidential information.
- Ability to develop design and facilitate effective meetings presentations and trainings.
- Intermediate level proficiency with computer software including case management software Microsoft Edge Outlook Word Excel and PowerPoint with a high degree of accuracy.
- Proficiency in Zoom Microsoft Teams or other instructional platforms to facilitate online in real time.
Necessary Special Requirements:- Masters degree in behavioral health related field: Master of Arts Master of Science Master of Social Work.
- Direct experience providing group therapy and/or group Critical IncidentDebriefings.
- Active licensure as a Licensed Social Worker Associate (LICSWA) Licensed Mental Health Counselor Associate (LMHCA) Licensed Marriage and Family Therapist Associate (LMFTA) or a higher credential. If the incumbent is from out of state or currently credentialed as a Washington State Agency Affiliate Counselor they must have the ability to be licensed in Washington Stateat a LICSWA LMHCA LMFTA level or full licensure within six months of employment with King County. Washington State Mental Health Counselor Probationary License will notbe accepted as King County EAP does not meet the criteria of a Behavioral Health Agency per the Department of Health and this credential does not allow for independent practice.
- A valid drivers license or the alternate ability to travel around the County on time to locations that may not be accessible by public transportation is required.
- Able to work in an oncall status on a rotating basis available after hours nightly during the weekend and on holidays.
Other Position Information
This position is exempt from the provisions of the Fair Labor Standards Act and is not eligible for overtime and requires hybrid work. Employees are paid on a biweekly schedule every other Thursday comprising a 40hour workweek normally 8:00 a.m.5:00 p.m. Monday through Friday. This position is represented by Teamsters Local 117/Professional & Technical and is classified as a Project/Program Manager III; class code:.
Teleworking Requirement
The work associated with this position will be performed predominately through a hybrid work structure of onsite and remote work. Onsite presence will vary based on business and operational need. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.
Employees will be provided with a County issued laptop and if working from home must maintain a home workspace with an internet connection where they can reliably perform work and remain available and responsive during scheduled work hours.Supplemental Information
Who May Apply
This recruitment is open to King County employees and the public and will be used to fill one career service position.
Selection Process
Applications will be reviewed as received and they will be screened for clarity completeness and competitiveness. All materials will be evaluated for spelling grammar and punctuation usage. The most competitive candidates may be invited to participate in a series of interviews.
Forms and Materials Required- An online employment application completed at The employment history should go back at least 7 years if you have 7 years of employment or more to include all relevant experience. Resumes will not be accepted in lieu of a completed application. All relevant experience must be included in the application.
- A cover letter no more than two pages summarizing how you meet the required experience qualifications knowledge and job skills. In addition please share why you are interested in this position. This is a required application material. If a cover letter is not received your application will be incomplete and will not be considered.
For more information contact:
Jen Montoya Senior HR Analyst
Forbes named King County as one of Washington States best employers.
Together with leadership and our employees were changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a differenceCome join the teamdedicated to serving one of the nations best places to live work and play.
Guided by ourTrue North we are making King County a welcoming community where every person can thrive. We value diversity inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting support and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principleswe are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply including Native American and people of color immigrants refugees women LGBTQ people living with disabilities and veterans.
King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race color religion national origin sex (including gender identity sexual orientation and pregnancy) age genetic information disability veteran status or other protected class. Our EEO policy applies to all employment actions including but not limited to recruitment hiring selection for training promotion transfer demotion layoff termination rates of pay or other forms of compensation.
To Apply
If you are interested in pursuing this position please follow the application instructions carefully. If you need this announcement in an alternate language or format would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.
Employment Type
Full-Time
