JOB SUMMARY

The General Manager is primarily responsible for the daytoday management of all aspects of operation of a Class A office building including supervision of the staff in accordance with the goals and objectives of the individual property owners and the mission of Kidder Mathews Asset Services Division. A high level of professionalism and property management client relationship management is required.

ESSENTIAL FUNCTIONS

Supervision:

• Manage and lead employees of the Asset Services Team including recruiting support onboarding supervision scheduling training development evaluation and disciplinary action of employees
• Provide coaching direction and leadership to employee in order to achieve company and client results
• Promote and maintain a positive working environment in alignment with Kidder Mathews values and culture

Property Operations:

• Responds to and resolves tenant concerns; meets with tenants as required to ensure that tenants needs are met and that high quality property management service is achieved
• Ensure monthly physical site inspections are completed; partner with contractors/building engineers to follow through on any needed repairs or maintenance
• Interface with site vendors and contractors to ensure prompt response to maintenance issues
• Ensure ongoing contracted vendor services are performed on schedule and on budget ensuring services meet contract specifications
• Ensure regulatory compliance and effective management of risk and liability for client
• Request/review/recommend bids for contracted services
• Monitor and enforce the terms of all lease agreements the billing and payment of rents in compliance with the leases
• Oversee and approve the creation and maintenance of all sitespecific documentation and initiatives including but not limited to client handbooks client anniversary programs and other client retention programs training meeting for clients site operations manuals and emergency procedures.
• Partner with Building Engineers or contracted maintenance vendors to schedule repairs and work orders
• Act proactively to identify opportunities to add value to clients and clients assets

Financial and Reporting:

• Control the procurement contracting and expenditure processes per policies of the client
• Partner with clients Accounting Team to ensure the clients policies and procedures are adhered to.
• Review and approve within prescribed limits of authority vendor and contractor invoices
• Provide financial analysis for new leases and lease renewals
• Oversee the preparation of the annual budget and management plan monthly financial reports variance reports and CAM reconciliations for the client
• Hold final accountability for annual budgets
• Review monthly operating statements as prepared by Property Accountant
• Generate and/or review and finalize reports prior to delivering to the client.

• Adhere to the approved budget with primary responsibility for cash flow forecasts reforecasts and funding requests

Leasing:

• Meet with clients and negotiate lease renewals in accordance with Clients specified lease perimeters as appropriate
• Prepare financial analysis for new leases and lease renewals as required by client
• Encourage and promote cohesive and collaborative relationship with listing agent(s).
• Ensure all vacant space is in market ready condition based on individual client requirements
• Take proactive approach to leasing and referral opportunities
• Ensure team is overseeing vendors and accountability measures are in place

Tenant and client Relations:

• Maintain courteous professional serviceoriented rapport with tenants and clients
• Promote and foster confident comfortable relationships with tenants and clients
• Oversee supervision of tenant move in and move out process and conduct move in and move out walk throughs with client
• Oversee new tenant orientation
• Oversee tenant welcome package for new assignments
• Ensure processes and processes and procedures are in place for the following (not limited to): certificates of insurance tracking for clients and vendors work order systems and tracking of preventative and proactive work orders above standard bill back

Tenant Improvement Construction:

• Attend construction meetings
• Partner with Construction Manager and General Contractor to ensure schedules are met and improvements are performed in accordance with client requirements and building standards
• Conduct walk throughs as needed with Construction Manager and General Contractor and clients during construction process
• Oversee all construction projects and delegate components of the projects where possible to ensure accurate and timely completion

Corporate:

• Promote and foster courteous professional and collaborative relationships with coworkers and members of other Kidder Mathews divisions
• Administer Client Agreement to include tracking renewal and expiration dates fee increases report and budget due dates etc.
• Prepare annual corporate operating budget
• Review and collect receivables from tenants
• Review monthly operating statements for assigned clients
• Full Profit & Loss accountability for assigned clients
• Take proactive approach to identify and capture new business referral or consulting opportunities
• Implement strategic management plan for the asset including a major repositioning
• Ensure that all site operations are in compliance with established policies and procedures of client and Kidder Mathews and are consistent with clients overall objectives

OTHER FUNCTIONS

• Perform other duties or projects as requested or required

ESSENTIAL QUALIFICATIONS To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the competencies (minimum knowledge skill and ability) required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SKILLS AND ABILITY

• Ability to work with minimal supervision and lead by example
• Excellent computer skills (MS Excel Word PowerPoint Outlook)
• Ability to read understand and abstract leases and contracts
• Ability to recognize high quality maintenance work
• Ability to compose a highquality business letters annual budgets management plans and financial reports
• Excellent communication and organizational skills. Ability to build relationships with clients vendors and internal partners
• Professional communication etiquette with strong oral and written communication skills
• Ability to prioritize multitask and utilize resources to execute tasks in order to meet daily weekly and monthly deadlines
• Accurate attentive detail oriented with strong analytical skills
• Demonstrated financial analysis skills
• Demonstrated understanding of the budgeting process
• Ability to speak write and understand English
• Ability to function in a team environment lead and motivate employees
• Strong customer service skills with the ability to interface with prospective clients owners employees and management
• Demonstrated initiative and trouble shooting skills
• Ability to work outside of normal office hours to meet various deadlines
• Demonstrated ability to follow through and complete tasks
• Willingness and demonstration of professional development and continual learning
• Ability to travel locally
• Must have working vehicle valid driver license and current auto insurance

EDUCATION/EDUCATION

• Bachelors Degree or a combination of education and experience
• Real Estate License required

REQUIRED KNOWLEDGE

• Strong knowledge of Property Management processes and procedures
• Strong knowledge of financial acumen
• Strong knowledge of people management