Family Navigator

The Family Navigator (FN) is responsible for coordinating the referral intake and onboarding process in an office of the LongTerm Home Health this role you will report to the Director of Operations (DOO).

Duties/Responsibilities:

• Ensures under the DOO that the needs of the agency referral sources and all patients/families going through the intake process are met through proper communication customer service and oversight

• Works closely with the local Operations and Clinical teams to coordinate efficient appropriate intake and start of care processes

• Drives ongoing patient and employee retention through customer service and communication

• Assists with all recruitment functions for the office; proficient in HRIS systems and all other facets of recruitment role

• Assists DOO in achieving financial metric goals

• Assists Community Relations Managers (CRM) in achieving market sales goals including inoffice and outofoffice tasks and events

• Coordinates nonclinical functions of the referral intake and onboarding process in conjunction with Operational and HR staff to ensure all agency requirements are met

• Collaborates with HR staff to drive efficient hiring processes for new staff

• Maintains a current awareness of the abilities and limitations of RN Case Management staff in collaboration with Clinical Supervisors and DOO

• Demonstrates knowledge and adherence to the policies and procedures of company and holds staff accountable for carrying out the duties outlined in the manuals state and federal regulations and companys Best Practices and processes

• Demonstrates an ability to identify and solve problems with initiative and good judgment to reach quality decisions

• Maintains rapport with clients and employees and effectively promotes harmonious interpersonal relationships

• Meets all deadlines on special projects as assigned

• Maintains confidentiality of all employee patient/client PHI and company issues

• Adheres to and promotes the Compliance Plan policies and procedures

• Ability to maintain operational caseload as needed

• Oncall responsibility as required by DOO

• Attends in services as requested

• Performs all other job duties as assigned

Required Skills/Abilities/Knowledge:

• Complies with accepted professional standards and practice

• Excellent organizational skills with attention to details

• Excellent business decorum and appearance

• Excellent computer skills

• Excellent verbal and written communication skills with ability to communicate across all levels of authority with internal and external customers

• Demonstrated sales and leadership capabilities

Education/Experience/Licenses/Certifications:

• Bachelor degree in Business/Marketing/Communications/Provider Relations (preferred)

• Minimum of 1 yr. experience in Healthcare field Home Health (preferred)
  
  

Benefits Perks of Joining the Team Select Family

• Medical Dental and Vision Insurance

• Paid Time Off and Paid Sick Time

• 401(k)

• Referral Program

Pay Range: $65000 $80000 / salary with bonus

Team Select Home Care reserves the right to change the above job description and qualifications without notice. Team Select Home Care will not discriminate against you on the basis of race color religion national origin sex sexual preference disability political belief veteran status age or any other status protected by law. Team Select Home Care is an employmentatwill employer.