Quality Analyst - Tele collection
Quality Analyst - Tele collection
Posted on :
10-05-2025
Employer Active
1 Vacancy
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Job Description
Quality Analyst PaytmInsurance
About us:
Headquartered in Noida India Paytm Insurance Broking Private Limited (PIBPL) a wholly owned subsidiary of One97 Communications (OCL) is an online insurance market place that offers insurance products across all leading insurance companies with products across auto life and health insurance and provide policy management and claim services for our customers.
Job Title & Level: Quality Analyst Tele Collection
Language proficiency: bengali and odia language
Job Description:
Monitoring of transactions as per process guidelines
Providing eventbased and frequencybased feedback
Collecting data on the CTQs as defined in the SLA and track the same
Assisting in identifying training needs for the agents and processlevel issues that can help improve performance
Participating in team huddles and providing a brief on Quality performance in the process
Brief new agents joining the process and explain how the quality function operates in the process
Coordinate all process improvement initiatives
Monitoring of transaction/tickets responses as per process guidelines
Validation of CSAT report Queries type analysis for process improvement
Competencies Required:
Ability to work in a continually challenging environment
Understanding of endtoend processes and appreciation of critical parameters
Knowledge of MS Office Excel PowerPoint Word
Good communication skills bengali and odia
Good analytical skills to be tested through Quality Aptitude Test
Selfinitiated and zeal for continuous improvement
Required Experience:
IC
Employment Type
Full Time
Key Skills
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