We are seeking a dynamic and resultsdriven Account Manager in our team for our compliance business programs specifically focused on our crossborder trade compliance programs. This role is pivotal in driving the growth and success of our seller base and relevant products with a particular emphasis on recruiting on boarding launching and ensuring units delivery/commitment from our crossborder Products/program. The position requires close collaboration with brokers partners and product teams to create a seamless ecosystem for crossborder trade. This role offers an exciting opportunity to shape the future of our crossborder programs and drive significant business growth. The ideal candidate will be a strategic thinker with a handson approach capable of navigating complex international business landscapes while delivering exceptional results.
Key job responsibilities
1. Program Support and Growth:
Execute strategies to recruit new sellers into crossborder programs
Research highpotential markets and seller segments
Contribute to improving onboarding materials
Support sellers in overcoming operational barriers
Monitor crossborder performance metrics
3. Stakeholder Collaboration:
Work with crossfunctional teams (product logistics compliance)
Participate in program meetings and provide updates
Maintain relationships with sellers and internal partners
Document and share seller feedback by performing Basic Quantitative and Qualitative Analysis of Market Research Data
4. Data Analysis and Reporting:
Produce basic intelligence reports presentations and summaries for specific business needs and provide actionable insights to inform featurelevel decisions and improve product design.
Identify and communicate performance trends
Flag opportunities for program optimization
5. Process Enhancement:
Follow established processes for recruitment and onboarding
Suggest and document improvements based on experience
Support process improvement initiatives
2 years of sales or account management experience
2 years of digital advertising and client facing roles experience
Experience with Excel
Experience analyzing data and best practices to assess performance drivers
Experience analyzing key open issues and resolution metrics for each of the managed accounts
Experience in relationship management within technology startups or SaaS Platforms
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