Customer Service Agent - Front Office (Patra)
Customer Service Agent - Front Office (Patra)
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Job Description
ManpowerGroup on behalf of Krcher a worldwide leader in cleaning solutions with around 15.330 employees in 80 countries and innovative products for professional and domestic customersis looking for a Customer Service Agentfront Officein Patra.
Krcher has established a renowned reputation for fostering an innovative culture evidenced by its remarkable record of launching more than 90% of its products in the past five years. The driving force behind their achievements is undoubtedly their workforce a team characterized by their expertise unwavering determination creative concepts and loyalty to the companys mission.
100% of employees in Greece believe that Krcher is an environmentally responsible company 97% mentioned that they are proud to tell others that they work for this company and 92% feel encouraged to come up with new and better ways of doing things.
We are the Krchers Wanna WOW with Us
Together towards a clean world!
Location: Patra
Working Model: OnSite
You will be reporting to: Branch Manager
Duties/Responsibilities:
- Customer Assistance
- Information and Counselling about Retail products Spare parts/accessories
- Issue resolution with transport for customer deliveries
- Customer Complaints and claims assistance
- Support between internal departments Krcher branches and customers
- Support for the internal and external commercial Network
- Sales support to the store customers
- Marketing Orders entry Management and support for their Campaigns
- Entry Management of General Customer Orders
- Issues Resolution with Standard & online channel orders
- Management support to the Logistics Department and the External Operator
- Reimbursements
- Instore stock management in collaboration with the Branch Manager
- Stock census in collaboration with the Branch Manager
- Instore customer experience optimization
Requirements
- A medium or High Degree in Professional Training in Administration and Accounting will be valuable
- Minimum of 3 provable years of experience as a Customer Service agent
- Fluent in the English language written and spoken.
- IT knowledge at a user level (Word PowerPoint Excel)
- SAP knowledge will be valuable
- Organizational skills
- Customeroriented
- Team worker
- Analytical Skills and detailoriented
Benefits
Competitive Salary
Medical Insurance
Bonus scheme
#Empoweringtalent #WebelieveinTalent #ManpowerGroupGreece
Required Experience:
Unclear Seniority
Employment Type
Full-Time
