Service Operations Manager -
Service Operations Manager -
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Job Description
Job Title: Service Operations Manager
Location: Remote (EST Time Zone)
Salary Range: up to 3000 USD
Work Schedule: Monday Friday 8:30 AM to 4:30 PM (EST)
NOTE: INDEPENDENT CONTRACTOR POSITION
Company Overview:
Sagan is an exclusive membership community for top executives founders and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and USbased businesses connecting candidates from vibrant regions like Latin America the Philippines India Pakistan Bangladesh and Africa with leading American companies. Discover a world of career possibilities with Sagan.
About the Company:
Sagan represents a wellestablished serviceoriented organization that manages complex field operations and client services. The team thrives in a collaborative and fastpaced environment balancing customer satisfaction with operational efficiency and costeffectiveness.
Position Overview:
We are seeking a Service Operations Manager. This key leadership role will oversee the endtoend workflow of the service department from customer requests through to job completion and billing. The manager will supervise the team ensure smooth daily operations handle customer escalations and act as the primary point of contact for the company president for servicerelated matters.
Key Responsibilities:
- Manage the entire service workflow from intake through completion and billing.
- Supervise service team members including quotations and scheduling staff.
- Handle customer escalations professionally and promptly.
- Provide concise problemsolving updates to leadership.
- Maintain accurate service records and send documentation to customers.
- Monitor workflow to avoid bottlenecks and ensure timely execution.
- Coordinate subcontractors in locations without company electricians.
- Support billing to ensure accuracy.
- Shadow the outgoing team leader prior to June 20 for a smooth transition.
Qualifications:
- Bachelors Degree in Business or related.
- Strong background in customer service and team leadership.
- Excellent English communication skills.
- Businessoriented mindset and ability to drive solutions.
- Proficiency in Microsoft 365 (Excel Outlook Teams).
- Experience with workflows processes and software systems.
- ERP experience (Acumatica preferred but not required).
Personality Requirements:
- Proactive and solutionoriented anticipates issues and takes initiative to resolve them without being prompted.
- Detailoriented ensures accuracy in documentation billing and workflow management.
- Calm under pressure handles escalations and highstress situations with professionalism and composure.
- Strong communicator conveys information clearly and effectively to both internal teams and external stakeholders.
- Accountable takes ownership of outcomes and follows through on commitments.
- Highly organized manages multiple moving parts and deadlines with ease.
- Teamminded leader supports and uplifts team members while driving performance.
- Adaptable navigates change and shifting priorities with a positive attitude.
- Businessminded understands operational goals and aligns team efforts with company objectives.
NicetoHaves:
- French language skills.
Resume Submission Guidelines:
To help us review your application efficiently please submit your resume in textbased PDF format only.
Avoid uploading scanned documents image files (JPG/PNG) or Word documents (DOC/DOCX) format to prevent your application from being overlooked.
Important: For timely processing both your resume and introductory video must be submitted in English.
Employment Type
Full Time
