Patient Care Assist Spclst- Emergency Department 7p - 7a

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional ethical physical and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth dignity and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET Managing Up Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees experiential journeys to ensure strong communication ease of access to information and a seamless experience

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Actively supports the organizations vision fulfills the mission and abides by the I CARE values

• Promotes a positive work environment that actively assists interprofessional care team to achieve optimal department results. Makes contributions to the work effort as a whole by leading and initiating problem resolution within the work unit. Facilitates teamwork by anticipating the need for assistance and responding positively to requests for assistance.

• Collaborates with all members of the interprofessional health care team by actively communicating and reporting pertinent patient care information and data in a comprehensive manner. Teaches peers to critically think by verbally expressing rationale for decisions and follows up consistently. Facilitates open professional communication to achieve mutual understanding role modeling by example.

• Independently executes the duties and responsibilities of preceptor serves as a clinical resource in the department using advanced skills and competencies guiding and mentoring colleagues through processes to provide optimal patient care. Provides structured feedback with examples.

• Initiates contributions towards improvement of department scores for employee engagement i.e. peertopeer accountability.

• Role models the patient and familycentered care standards and provides direct patient care under the direction of a registered nurse. Documents where applicable care administered diagnostic measurements treatments and procedures in accordance with established policies and procedures. Responds to the call light system contacting nursing personnel as appropriate and follows through with meeting patient needs.

• Assists with maintaining cleaning and stocking of equipment and supplies as established on assigned unit. May serve as an inhouse courier which may include retrieving blood hand delivering labs tele boxes etc. Organizes the workflow problemsolves basic and routine matters and manages multiple ongoing priorities seeking guidance and assistance from preceptor licensed nurse or management.

• Role models behaviors and skills through peertopeer accountability towards improving department score for patient satisfaction i.e. bedside shift handoff/report.

• Reports observations conditions and problems of patients to licensed personnel to achieve desired patient outcomes. Provides for the privacy of patients and families keeping the safety of the patient in mind.

• Provides appropriate handoff at change of shift at patient bedside to communicate and collaborate promoting patientcentered care.

• Conducts hourly rounding to ensure patient needs are met (four Ps). Reports near misses and collaborates with the interprofessional health care team to improve patient safety.

• Offers innovative solutions in performance improvement projects and shared governance activities. impacting quality and safety target through peertopeer accountability reporting near misses and collaborating with the interprofessional team. Supports initiatives to prevent conditions such as pressure injuries patient falls and hospitalacquired infections.

• Assists with patient and staffing needs (floats) across the service line or hospital as competencies allow. Utilizes time between heavy workloads efficiently.

• Utilizes resources with cost effectiveness and value creation in mind. Selfmotivated to independently manage time effectively and prioritize daily tasks minimizing incidental overtime assisting coworkers as needed. Role models effective time management and coordinates colleagues to meet the overall demands of the department.

• Develops skills of team members and continually assists with improving skills performance and outcomes. Fosters a positive and constructive patient care environment by engaging coworkers in learning opportunities that are valuable and in alignment with department objectives.

• Seeks opportunities to identify selfdevelopment needs and takes appropriate action. Ensures own career discussions occur with appropriate management. Completes and updates the My Development Plan on an ongoing basis including the development of advanced skills.

• High School diploma or equivalent education (examples include: GED verification of homeschool equivalency partial or full completion of postsecondary education etc.)

• Three years acute care hospital or postacute care experience or two years Emergency Medical Technician (EMT)/Paramedic experience or Graduate Nurse (GN) who will be retaking the NCLEX for RN licensure.

• BLS Basic Life Support (AHA) AND
• CNA Certified Nursing Assistant State Licensure For Skilled Nursing Facility(SNF)/Rehab departments only

• Demonstrates the skills and competencies necessary to safely perform the assigned job determined through ongoing skills competency assessments and performance evaluations

• Sufficient proficiency in speaking reading and writing the English language necessary to perform the essential functions of this job especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients physicians family members and coworkers in a manner consistent with a customer service focus and application of positive language principles

• Performs basic patient care activities of daily living (ADLs) within unit specific defined limits and job scope such as assistance with patient elimination hygiene comfort safety nutrition and progress activity

• Demonstrates independence and exercises judgment in interactions with physicians interprofessional care team patients and their families

• Displays strong time management skills

• Adapts to multiple ongoing priorities with minimal supervision including but not limited to organizing workflows and actively participating in problemsolving

• Demonstrates ability to access information both in the department and within the hospital system to support the department and interprofessional health care team as appropriate

• Possesses competent computer knowledge. Operates multiple computer systems including electronic health records i.e. Epic and Microsoft Office (Word PowerPoint & Excel) to maintain patient information

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform No
• Scrubs Yes
• Business professional No
• Other (department approved) Yes

ONCALL*
*Note that employees may be required to be oncall during emergencies (ie. DIsaster Severe Weather Events etc) regardless of selection below.

• On Call* No

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area No
• May require travel outside Houston Metropolitan area No

Houston Methodist Clear Lake Hospital brings the expertise and compassionate care of Houston Methodist Hospital in The Texas Medical Center a national Honor Roll hospital to Bay Area communities. The hospital provides a broad spectrum of adult medical and surgical care is an accredited chest pain center and is also acute strokeready designated through DNV. Houston Methodist Clear Lake offers many inpatient and outpatient services including 3D mammography and other stateoftheart imaging labor and delivery with a level II neonatal ICU Cancer Center of Excellence advanced laparoscopic surgery comprehensive orthopedics and sports medicine neurology urology and otolaryngology. Also Houston Methodist Clear Lake Hospital is honored to be the only hospital in the bay area to have a Grade A rating from Leapfrog Hospital Safety Grading.