Licensing Officer
Licensing Officer
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Job Description
What are we looking for
The Licensing Officer will lead the delivery and coordination of funeral establishment transfer service cemetery crematorium and alternative disposition operator licensing applications and other licensing activities for the BAO. This role will work alongside the members of the Licensing team and report directly to the Manager Licensing and Education. This role is an12month contract position.
If this sounds like a fit we want to hear from you!
Responsibilities
General Licensing Team Duties
- Reviews and processes business license applications (for new sites and relocations or purchases of existing sites) and annual license renewals for funeral transfer service cemetery crematorium and alternative disposition (hydrolysis) operators and ensures compliance withFuneral Burial and Cremation Services Act 2002(FBCSA) and internal policies for eligibility.
- Works with landowners of existing unlicensed cemeteries throughout Ontario to educate them on licensing requirements and assist them in becoming duly licensed under the FBCSA; alternatively coordinates with the landowner and local municipality to have the cemetery transferred to the municipality or as a last resort to have the cemetery formally declared abandoned under the FBCSA.
- Analyses reviews and approves cemetery crematorium and alternative disposition (hydrolysis)bylaws; works closely with operators to ensure the bylaw approval process is followed and with the assistance of the BAOs sample bylaws ensures that the operators bylaws are in compliance with applicable legislation and regulations.
- Analyses reviews and approves cemetery plan filings to ensure they meet legislative requirements.
- Reviews Registrars Consent applications municipal zoning bylaws environmental assessments and surveys as part of the licensing application process.
- Followsup as necessary with applicants on existing license applications and with licensees on delinquent license renewal applications.
- Makes recommendations to approve license applications or to obtain more information or refuse applications with deficiencies.
- Communicate and coordinate with the Inspections Compliance and Enforcement (ICE) team to ensure sharing of information and followup related to various licensing activities.
- Updates the CRM as necessary and monitors tracks and reports on the overall progress of applications. Provides progress statistics re. licensing activities on a quarterly basis to management.
- Provides support in responding to License Appeal Tribunal (LAT) appeals of proposals concerning eligibility for licensure.
- Monitors tracks and reports emerging issues or trends to the Manager and Registrar.
- On occasion may provide support the Personal Licensing and Education team members re. personal licensing duties.
Stakeholder Outreach
- Acts as the primary point of contact at all stages of the licensing application process.
- Responds to licensingrelated inquiries and complaints (verbally or in writing) and advises consumers of their rights and responsibilities under relevant legislation to increase consumer and industry awareness and to strengthen consumer protection.
- Provides education and clarification via phone mail and email to applicants and licensees regarding licensingrelated legislative and regulatory requirements and the BAOs policies and procedures.
- Liaises with the ICE Team to ensure coordination of efforts in response to complaints or escalations where licensing is involved.
What strengths and experience will you bring to the BAO
- Knowledge and experience in interpreting and applying legislation policies and procedures within a regulatory or compliancefocused environment including assessing licensing applications and renewals.
- Strong analytical skills and attention to detail to review and assess complex documents submitted through the application process.
- Commitment to providing accessible respectful and responsive service aligned with customer service standards and protocols.
- Ability to engage with individuals and resolve concerns in a respectful diplomatic and solutionoriented manner.
- Ability to use sound judgment analysis and communication skills to identify customer needs concerns and objectives.
- Effective organizational skills to manage tasks and meet deadlines while maintaining quality and compliance standards.
- Ability to work collaboratively and respectfully within a diverse team environment.
- Good judgment to assess situations make informed decisions and recognize when to seek support or escalate for resolution.
- Proficiency with Microsoft Office tools (Teams Word Excel) and comfort with using a range of business technologies and platforms.
Assets that would be considered strong additions:
- Familiarity with Delegated Administrative Authorities (DAAs)
- Understanding of the bereavement sector
- Bilingualism in English and French
- Experience providing administrative support within a regulatory compliance or enforcement environment
AboutBAO
The Bereavement Authority of Ontario (BAO) is a delegated authority administering provisions of theFuneral Burial and Cremation Services Act 2002(FBCSA)on behalf of the Ministry of Government and Consumer Services. Responsible for protection of the public interest the BAO regulates and supports licensed: funeral establishment operators directors and preplanners; cemetery crematorium and alternative disposition operators; transfer service operators; and bereavement sector sales representatives across Ontario. The BAO is wholly funded by licensee fees (not tax dollars).
The BAO offers a casual work environment flexible work hours and a competitive compensation and benefits package. The BAO is an equal opportunity employer and committed to fostering an accessible and inclusive environment for employees and licensees. If you require any accommodation for the recruitment/interview process (including alternate formats of materials or accessible meeting rooms or other accommodation) please let our HR department know and we will work with you to meet your needs.
Required Experience:
Manager
Employment Type
Full-Time
