Director, Consumer Insights & Analytics
Director, Consumer Insights & Analytics
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Job Description
TruGreen accepts applications on an ongoing basis.
Job Description
TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and a great place to work!
Position Overview
Responsible for leading and evolving TruGreens consumer insights and analytics function to drive datainformed strategies across marketing product and customer experience. This role plays a critical part in understanding customer needs behaviors and preferences through rigorous data analysis and research enabling the organization to make customercentric decisions that fuel growth and enhance satisfaction.
Responsibilities
Design manage and interpret brand tracking studies ad testing concept testing customer satisfaction and other primary research.
Partner with marketing product and operations teams to ensure insights are embedded into strategies and decisionmaking.
Work with external vendors to lead qualitative and quantitative research efforts.
Lead customer and business analytics to identify growth opportunities performance trends and audience behaviors.
Develop dashboards and regular reporting to monitor KPIs (retention acquisition satisfaction CLTV etc.).
Support marketing measurement and attribution modeling in collaboration with the media and data teams.
Drive customer segmentation lifetime value modeling and churn prediction.
Translate insights into clear recommendations that drive customerfirst strategies.
Serve as a thought leader across the company for customercentric thinking.
Build and lead a highperforming team of insights and analytics professionals.
Educate and inspire teams across the organization to make better insightled decisions.
Knowledge Skills and Abilities
Knowledge of accounts receivable and collections practices
Mathematical competency (addition subtraction multiplication division) to calculate account balances including rates and percentages
Attention to detail and accuracy with numerical data
Computer skills with Microsoft Office applications (Word Excel Outlook)
Customer service and conflict resolution skills
Written and verbal communication skills
Ability to operate in a fastpaced customercentric environment with frequent telephonebased customer contact
Process orientation to adhere to standard procedures and policies and instructions
Organizational and time management skills including punctuality for ontime attendance
Education & Experience Requirements
810 years of experience in consumer insights analytics or a related field.
Proven experience designing and executing both qualitative and quantitative research.
Strong statistical and analytical capabilities with a track record of translating data into actionable insights.
Proficiency with tools such as SQL Excel Tableau Power BI or similar.
Experience with survey platforms and tools (Qualtrics SurveyMonkey etc.).
Comfortable working with crossfunctional teams in a fastpaced testandlearn environment.
Strong communication and storytelling skills ability to simplify complexity and influence decisions.
Experience in a subscriptionbased servicedriven business.
Familiarity with customer journey analytics or CX measurement frameworks.
Background in building or scaling an insights function from scratch.
Physical Demands & Working Conditions
The physical demands described here are representative of those that must be met by anemployee to successfully perform the essential functions of this job. Reasonableaccommodations may be made to enable individuals with disabilities to perform the essentialfunctions.
Regularly required to:
Sit stand and walk
Use hands and arms to handle feel or reach
Speak and hear
Use close vision abilities
Occasionally required to:
Lift or move up to 10lbs
Stoop kneel crouch or crawl
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Noise level:
Low to moderate
Adverse Conditions:
Minimal
TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.
We are an Equal Opportunity/Affirmative Action Employer Minorities/Females/Protected Veterans/Individuals with Disabilities.
To learn more copy and paste this URL into your browser: performs preemployment testing.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.
By providing my cell phone number I agree that TruGreen may call or text/SMS message me on that number using an automated telephone dialing system or prerecorded or artificial voice to discuss possible employment opportunities my account including current and possible future services customer service and billing. I understand that providing my cell phone number is not required to inquire about or apply for employment or purchase services and that I may revoke this permission at any time.
Ability to speak read and write fluently in English is required.
You MUST BE physically located in the United States while performing this job.
TruGreen is proud to affirm our commitment to hiring veterans. We recognize and appreciate the exceptional skills dedication and leadership that veterans bring to the workforce. By fostering an inclusive and diverse environment we aim to leverage the unique experiences of veterans creating a richer more dynamic workplace.
Pay Ranges
$114013.00 $190020.00This range is based on the qualifications necessary for the position including experience training and other considerations permitted by that may be used when making an offer may include a candidates skills experience and geographic location the expected quality and quantity of work and internal pay alignment as needed. Most candidates will start in the bottom half of the pay upper end of the range will generally be reserved for candidates with extensive employees pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation we offer benefits including Medical/Dental/Vision insurance and Companymatching 401(k) in addition to other programs and perks.
TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.
We are an Equal Opportunity/Affirmative Action Employer Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more please visitEEOC/EEO TruGreen ().
California Residents: When you express interest in or apply for a job with TruGreen Limited Partnership we collect personal information about you potentially including personal identifiers contact information protected classifications prehire information professional or employmentrelated information education history and/or medical information for the following business purposes: to comply with state and federal law and regulations requiring employers to maintain certain records; to evaluate your job application and candidacy for employment; and to obtain and verify background checks (including criminal and motor vehicle records) preemployment drug testing and references.
Massachusetts Residents: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
TruGreen performs preemployment testing.
To view our disclaimer Experience:
Director
Employment Type
Full-Time
Key Skills
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