Lobby Supervisor (Pps 2)
Lobby Supervisor (Pps 2)
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Job Description
DEPT OF HEALTH SERVICES
The Arizona Department of Health Services promotes and protects the health of Arizonas children and adults. Our mission is to promote protect and improve the health and wellness of individuals and communities in Arizona. We strive to set the standard for personal and community health through direct care science public policy and leadership. ADHS promotes alternative work schedules flexible hours. We have positions that can fit any stage in your career from entry to senior level. We offer a robust benefit package including the ADHS Student Loan Assistance Program where eligible employees can receive up to $437.50 per month for their outstanding student loans. Come check us out and see how you can make a difference in the lives of all Arizonans.
LOBBY SUPERVISOR
Address:150 N 18th Ave
Phoenix AZ 85007
Salary:$48000
Grade: 19
This position will serve as the administrative team member for the lobby and will report to the Office Chief. This position is responsible for ensuring adequate coverage for all lobby window positions through managing the lobby traffic and by working with the Office Chief and Operations Manager on scheduling and relaying any issues directly to management.
Will handle the most complex customer service complaints inquiries and issues that may include specialized instruction training or certification in specialized areas of expertise. This position will be responsible for closing out the cash drawers in the lobby completing detail usage checks daily and ensuring all supplies and materials for the lobby are adequate.
This position will process issuance through mail in person and VitalChek requests. The incumbent will interpret and comply with statutes rules regulations policies and procedures. Process and secure customer information cash receipts certified paper applications corrections amendments and confidential documents. Provide quality control of the certified paper and certificates to ensure correct certificates are issued and mailed to correct applicants. Responsible for training lower level staff and will assist with unit workflow evaluating recommending and making changes to work processes and procedures.
Provides complete and accurate service to applicants for birth and death certificate requests amendments
corrections adoptions delayed/presumptive death putative father and court ordered paternity through the
quality review and shipment of records to applicants.
Responsible for ensuring adequate coverage for all lobby window positions by working with the Office Chief and Operations Manager on scheduling and relaying any issues directly to management. Will handle the most complex customer service complaints inquiries and issues that may include specialized instruction training or certification in specialized areas of expertise.
This position will be responsible for closing out the cash drawers in the lobby completing detail usage checks daily and ensuring all supplies and materials for the lobby are adequate.
Provides training to lower level staff on each job function. Assist with unit workflow through evaluating and
recommending changes to work processes and procedures. Creates and edits desk procedures as needed.
Other duties as assigned as related to the position.
Knowledge of:
Computer fundamentals.
Knowledge of use of scanners scanning software Electronic Birth and Death System the Google Suite to include GMail Docs Sheets and Calendar.
Basic office equipment and computer systems.
Performance Management (PM) Continuous Quality Improvement (CQI) and Lean methodologies.
Skill in:
Attention to detail
Handling multiple projects at the same time.
Manual and electronic records management.
Providing computer training.
Oral and written communication skills including excellent interpersonal and listening skills.
Basic methods techniques and practices of conducting quality assurance examining and evaluating records.
Organization coordinating and implementing projects.
Ability to:
Research troubleshoot and resolve problems
Establish and maintain effective working relationships with others.
Support a diverse multicultural workforce that reflects the community promotes equal opportunity at all levels of public employment and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination.
Associate ss degree in a related field with 3 years of work experience or 5 years of work related experience may be considered in lieu of a degree. Preference will be given to candidates with working experience in a vital records office environment.
Drivers License.
Must possess a valid level one fingerprint clearance card issues pursuant to A.R.S. 36113.
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business then the following requirements apply:Drivers License Requirements.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (EVerify).
The State of Arizona provides an excellent comprehensive benefits package including:
Affordable medical and dental insurance plans
Paid vacation and sick time
Paid Parental LeaveUp to 12 weeks per year paid leave for newborn or newlyplaced foster/adopted child (pilot program).
10 paid holidays per year
Wellness program and plans
Life insurance
Short/longterm disability insurance
Defined retirement plan
Award winning Infant at Work program
Credit union membership
Transit subsidy
ADHS Student Assistance Pilot Program
Learn more about the Paid Parental Leave pilot programhere. For a complete list of benefits provided by The State of Arizona please visit our benefits page
To help you build a financially secure future the State makes monthly contributions to finance your retirement benefit. The State will contribute to the ASRS in an amount equal to your contribution. In other words you and the State will each pay 50% of the total cost of the benefit. New State employees have a 27week wait period for contributions to begin.
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by emailing Requests should be made as early as possible to allow sufficient time to arrange the accommodation. DHS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to EVerify Employment Eligibility Verification.
Required Experience:
Manager
Employment Type
Full-Time
