Retrofit Quality Lead, Design for Sale, Field Quality
Retrofit Quality Lead, Design for Sale, Field Quality
Posted on :
10-05-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
10-05-2025
Job Description
We are working on the future. If you are seeking an iterative fastpaced environment where you can drive innovation apply stateoftheart technologies to solve extremescale real world challenges and provide visible benefit to endusers this is your opportunity.
Come work on the Amazon Robotics Mechatronics & Sustainable Packaging (MSP) Team!
We are looking for an outstanding Field Retrofit Program Manager who will develop and implement comprehensive retrofit and technology upgrade programs for existing fielddeployed products. This role will lead the endtoend process development and execution of upgrade initiatives to enhance product performance and customer satisfaction.
The primary role of the MSP team is to drive future innovation across all aspects of Mechatronics and Packaging across industrial hardware/control machines such as robotic cells autonomous vehicles sortation packing technologies and packaging materials. We drive strategic partnerships with key stakeholders such as Operations RME ACES Supply Chain Transportation WW Design etc. to ensure we deliver robust products that effectively integrate into the Amazon Fulfillment network.
A successful candidate will have strong analytical skills combined with business understanding broad experience and exposure across multiple stakeholders and deep skills in complex systems integration and validation which include a high degree of ambiguity. They will work successfully across multiple large engineering testing and operations teams at a strategic level and drive quality across all our Products. This candidate requires strong attention to detail excellent communication skills collaboration analytical and abstract thinking time management and organizational skills.
Key job responsibilities
Design and establish standardized processes for identifying evaluating and implementing field retrofit opportunities
Create detailed implementation plans including resource requirements timelines and budget forecasts
Develop technical documentation and work instructions for field service teams
Coordinate with Engineering Service Supply Chain and Quality teams to ensure program feasibility
Manage retrofit kit development including BOM creation and inventory planning
Establish KPIs and tracking mechanisms to monitor program effectiveness
Lead risk assessment and mitigation planning for retrofit programs
Create and maintain communication protocols with customers regarding upgrade programs
Develop training materials for service technicians executing retrofits
Bachelors Degree in Industrial Engineering Mechanical Engineering or other STEM field
Project Engineer Process Engineer Project Manager Manufacturing Engineer or related occupation experience
Experience with Six Sigma and/or Lean Manufacturing Quality
7 years in product support field service or program management
Demonstrated success in process development and implementation
Strong project management skills with experience in crossfunctional leadership
Masters degree in Engineering Operations Business Administration or a related STEM field
Six Sigma Black Belt
PMP certification
10 years experience with retrofit or product upgrade programs
Knowledge of supply chain and inventory management
Familiarity with technical documentation systems
Experience with field service operations
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Come work on the Amazon Robotics Mechatronics & Sustainable Packaging (MSP) Team!
We are looking for an outstanding Field Retrofit Program Manager who will develop and implement comprehensive retrofit and technology upgrade programs for existing fielddeployed products. This role will lead the endtoend process development and execution of upgrade initiatives to enhance product performance and customer satisfaction.
The primary role of the MSP team is to drive future innovation across all aspects of Mechatronics and Packaging across industrial hardware/control machines such as robotic cells autonomous vehicles sortation packing technologies and packaging materials. We drive strategic partnerships with key stakeholders such as Operations RME ACES Supply Chain Transportation WW Design etc. to ensure we deliver robust products that effectively integrate into the Amazon Fulfillment network.
A successful candidate will have strong analytical skills combined with business understanding broad experience and exposure across multiple stakeholders and deep skills in complex systems integration and validation which include a high degree of ambiguity. They will work successfully across multiple large engineering testing and operations teams at a strategic level and drive quality across all our Products. This candidate requires strong attention to detail excellent communication skills collaboration analytical and abstract thinking time management and organizational skills.
Key job responsibilities
Design and establish standardized processes for identifying evaluating and implementing field retrofit opportunities
Create detailed implementation plans including resource requirements timelines and budget forecasts
Develop technical documentation and work instructions for field service teams
Coordinate with Engineering Service Supply Chain and Quality teams to ensure program feasibility
Manage retrofit kit development including BOM creation and inventory planning
Establish KPIs and tracking mechanisms to monitor program effectiveness
Lead risk assessment and mitigation planning for retrofit programs
Create and maintain communication protocols with customers regarding upgrade programs
Develop training materials for service technicians executing retrofits
Bachelors Degree in Industrial Engineering Mechanical Engineering or other STEM field
Project Engineer Process Engineer Project Manager Manufacturing Engineer or related occupation experience
Experience with Six Sigma and/or Lean Manufacturing Quality
7 years in product support field service or program management
Demonstrated success in process development and implementation
Strong project management skills with experience in crossfunctional leadership
Masters degree in Engineering Operations Business Administration or a related STEM field
Six Sigma Black Belt
PMP certification
10 years experience with retrofit or product upgrade programs
Knowledge of supply chain and inventory management
Familiarity with technical documentation systems
Experience with field service operations
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Employment Type
Full-Time
Key Skills
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