Specialist - Collections I
Specialist - Collections I
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Job Description
Location:
Long Beach CA Management Regional OfficeHow will you CONTRIBUTE and GROW
Looking for an organized self motivated critical thinker with great communication skills that can work independently as well as collaborate with others to exceed the divisions collection goals. Candidate must have the necessary analytical skills to proactively manage a portfolio of accounts with various issues including but not limited to short pays misapplied payments billing & pricing issues.Target Hourly Salary $22 $28 hourly
The ideal candidate will possess a good understanding of basic credit & collection principles while providing a superior customer service experience to ensure customer loyalty. The ideal candidate will be able to problem solve down to the root cause and handle any customer issues and questions. Candidate must be resourceful eager to learn and demonstrate good time management.
Identify account risks potential credit problems disputes and other customer issues
Understand and utilize reports/systems to prioritize collection efforts
Contact customers regarding invoices / accounts which are considered past due.
Provide information as requested in order to facilitate a quick remittance. Obtain future pay information.
Corrects account errors including misapplied payments reversed late charges and over payments
Documentation of account updates on account disputes hitlists
Maintaining good relationships with customer as well as internal departments
Organize calls and follow ups with customer and internal departments when necessary
Research and resolve payment discrepancies and other issues on account
Make calculated risk decisions to release or hold orders on accounts that are past due
Special projects as necessary
Other duties as assigned
Are you a MATCH
Credit and collections 13 years preferred
Customer service 13 years preferred
SAP knowledge preferred
Demonstrates ability to adapt and continuously learn
Proficiency in Excel and Google Sheets
We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical dental and vision plans vacation sick time floating holidays and paid holidays for fulltime employees.
We provide a progressive parental leave package for our eligible Airgas parents offering generous paid time off for the birth or placement of children including 14 weeks of paid child birth benefit for birth mothers on leave as well as paid parental leave benefits for other associates.
Additionally we offer our employees a 401k plan with company matching funds tuition reimbursement discounted college tuition for employees dependents and an Airgas Scholarship Program for dependent children.
Your differences enhance our performance
At Airgas we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees our customers patients community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants regardless of their race gender sexual orientation religion disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent both individually and collectively and it helps foster our ability to innovate by living our fundamentals acting for our success and creating an engaging environment in a changing world.
Equal Employment Opportunity Information
We are an equal opportunity employer. We evaluate qualified applicants without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other protected characteristic.
Please click here to view the EEO Know Your Rights poster and here to view the Pay Transparency Nondiscrimination poster. Airgas an Air Liquide Company invites any applicant and/or employee to review the Companys written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request.
Airgas an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process please contact us by email at .
Required Experience:
Unclear Seniority
Employment Type
Full-Time
