Laboratory Client Support Representative - Sanford Health - Evenings
Laboratory Client Support Representative - Sanford Health - Evenings
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Job Description
Sanford Health is one of the largest and fastestgrowing notforprofit health systems in the United States. Were proud to offer many development and advancement opportunities to our nearly 50000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.
Work Shift:
Evening (United States of America)Scheduled Weekly Hours:
40Union Position:
NoDepartment Details
Join our team at Sanford Laboratories! As a Laboratory Client Support Representative you will be responsible to support and assist our clients providers and laboratories as the primary point of contact. In this vital role youll be a key player in our mission to support the local delivery of health care by providing comprehensive laboratory services support services clinical expertise and medical consultation.Summary
The Laboratory Client Support Representative is responsible for assisting clients providers and laboratorians with laboratoryspecific inquiries to resolve issues regarding patient testing processed and/or performed by Sanford Laboratories. This position will have outstanding communication skills and medical laboratory experience to manage increasing call volumes.Job Description
The Laboratory Client Support Representative provides front line services for Sanford Laboratories and acts as the primary point of contact for physicians clients laboratorians and other health care providers. The Representative will serve as a laboratory resource to health care personnel; facilitate incoming and outbound calls regarding pending laboratory testing specimen requirements test order procedures and other laboratory related concerns; demonstrate the ability to coordinate investigate and respond to issues regarding service to Sanford Laboratories clients.
The Representative must communicate confidential information including patient test results professionally accurately and courteously to Sanford Laboratories clients patients laboratory personnel and providers. They will collaborate with other departments across the enterprise acting as liaison between internal Sanford Laboratory personnel and providers nursing patients and other healthcare professionals. Additionally the Representative will document all communication via system Customer Relations Management (CRM) software; utilize system functions including test catalog followup worklist inbasket messaging and phone calls to troubleshoot and resolve inquiries and issues for internal and external providers clients and other healthcare personnel; review and complete system reports to monitor outstanding specimens ensure successful fax transmission and billing/claim corrections. Must be able to understand tests performed at Sanford Laboratories panel components addon process and specimen rejection criteria; accurately perform preanalytical order entry specimen accessioning registration & billing workflows troubleshoot issues with samples received & discrepant orders; utilize Epic Beaker Laboratory Information System (LIS) to retrieve test results confirm recent lab completion or outstanding orders upon request.
Maintain necessary training and competency to answer most frequently asked questions utilizes resources to provide timely & accurate specimen requirements turn around times & test results. Will demonstrate critical and independent judgment in decisionmaking and problemsolving. Other duties as assigned by supervisor/manager.
Qualifications
High school or GED equivalent required.At least one year of clinical lab experience or a combination of clinical experience and applicable postsecondary coursework.
Sanford is an EEO/AA Employer M/F/Disability/Vet.
If you are an individual with a disability and would like to request an accommodation for help with your online application please callor send an email to
Required Experience:
Unclear Seniority
Employment Type
Full-Time
