Senior Patient Access Advocate â Evernorth Care Group â Remote-Phoenix, AZ
Senior Patient Access Advocate â Evernorth Care Group â Remote-Phoenix, AZ
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Job Description
Were a global health service company dedicated to helping people improve their health wellbeing and sense of security. But we dont just care about your wellbeing we care about your career health why when you work with us you can count on a different kind of career youll make a difference learn a ton and share in changing the way people think about healthcare.
You will be part of a highperforming team who creates exceptional patient experiences and establishes relationships with customers. The Senior Patient Access Advocate is an integral member of Evernorth Care Groups multidisciplinary care team who functions under the direction and supervision of a registered nurse and/or licensed physician supporting patient calls and inquiries. The position provides professional courteous and friendly assistance to our customers.
Ideal candidate will have a combination of:
High school degree preferred or 1 year of related experience
1 year of customer service and PC skills preferably in Microsoft Office Suite (Outlook Word Excel Powerpoint)
1 year customer service in health care typing and scheduling application experience preferred
1 year of inbound call center highly desired
Ability to convey information to customers in a warm clear concise manner
Demonstrates positive customer service behaviors
Medical terminology preferred
Duties and Responsibilities:
Accurately schedule appointments. Meets and exceeds patient needs by asking questions to determine the best scheduling necessary speak with clinician to ensure timely access.
Verify patient coverage and eligibility complete appropriate paperwork schedule appointments update patient chart and assist with MyChart portal questions.
Answer telephone in compliance with departmental procedures and quality nature of call and routes appropriately and ensures the call is responded to detailed information in messages and documents in the Electronic Health Record.
Provide clear and allinclusive documentation of all outreach attempts and conversations to completion in the appropriate designated area provided through Evernorth Care Group.
Any other duties as assigned.
If you will be working at home occasionally or permanently the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About The Cigna Group
Doing something meaningful starts with a simple decision a commitment to changing lives. At The Cigna Group were dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services we are committed to enhancing the lives of our clients customers and patients. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobaccofree policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Ohio Pennsylvania Texas Utah Vermont and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.
Required Experience:
Senior IC
Employment Type
Full-Time
