Risk Manager (German Speaker), Brand Escalation and Engagement Management

Are you passionate about brand protection intellectual property rights and preventing abuse in ecommerce Do you thrive in solving complex challenges and working crossfunctionally
Join Amazons Brand Escalations & Engagement Management (BEEM) team and play a critical role in safeguarding brands and customers worldwide. We are looking to fill this position as soon as possible so if you meet the qualifications we encourage you to apply today!

About the Role
As a Risk Manager (m/f/d) you will lead indepth investigations into trademark infringement counterfeit activities and brand abuse ensuring the highest level of protection for both customers and brands. You will work closely with a global network of specialists influencing policies tools and technologies that enhance brand safety.
This role offers high visibility partnering with Legal Compliance Customer Trust the Counterfeit Crimes Unit Brand Registry and Amazon Leadership to drive strategic improvements and resolve complex brand protection cases.

Key job responsibilities
Conduct holistic investigations into brand abuse reports diving deep into trademark status brand history and selling partner activity.
Identify root causes of escalations and develop preventive solutions to mitigate future risks.
Engage directly with external brand owners and internal stakeholders to resolve highpriority cases.
Provide datadriven insights to enhance Amazons fraud prevention tools processes and policies.
Break down complex issues into actionable recommendations influencing global brand protection strategies.


A day in the life
As a BEEM Risk Manager you will be at the forefront of protecting brand integrity in Amazons global stores. A typical day includes:
Leading complex brand escalations analyzing brand profiles trademarks reporting history and current protection measures.
Reviewing and investigating reported products taking decisive action to address potential infringement or abuse.
Engaging directly with brand partners and sellers ensuring compliance and resolution of disputes.
Collaborating with internal teams to drive longterm process improvements and enhance automated brand protection measures.
Driving highimpact projects that shape Amazons future brand protection framework.


About the team
Brand Escalation and Engagement Management (BEEM) is a worldwide team of Risk Managers experienced in the field of Brand Protection. We are an international and diverse team collaborating closely while being located in different regions globally. We strive to identify resolve and prevent brandtargeted abuse from the worldwide Amazon Stores. We handle escalations coming from brands and their internal Amazon stakeholders. We conduct holistic investigations perform root cause analysis of escalation drivers and pursue initiatives across global program teams to prevent future incidents related to the same root cause gap. We engage with brands and their stakeholders to support us during our investigation and deescalate when needed.

Bachelor degree or equivalent.
Proven experience in risk management brand protection compliance fraud investigations or intellectual property enforcement.
Strong analytical and problemsolving skills with the ability to interpret complex data sets.
Excellent stakeholder management and communication skills with experience influencing crossfunctional teams.
Fluency in German (C1 level) and English with the ability to communicate fluently and professionally in all business situations (spoken and written).
A proactive mindset eager to solve challenging problems and contribute to a safer online marketplace.


Experience with intellectual property protection impersonation copyright trademark or patent enforcement
Experience with risk management fraud identity management and/or compliance
Experience working with machine learning models and data science teams
Masters Degree
Business proficiency in additional languages e.g. Italian Mandarin Japanese Arabic

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.

m/w/d

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