Surgery Coordinator - Arcadia Eye Institute Clinic - Full Time 8 Hour Days (Non-Exempt) (Non-Union)

Coordinate and schedule all aspects of patient surgeries for ophthalmologists in multispecialty group practice including preoperative testing insurance verification obtaining preauthorizations and scheduling postoperative visits. In addition provide administrative support including collecting patient payments performing insurance verification scheduling followup appointments and/or ancillary testing obtaining records/authorizations and performing encounter in patient registration system(s). Daily interactions with supervisor and doctors as well as periodic meetings with operations manager. Incumbents are expected to work with minimal supervision; periodic and regular progress checks are performed to evaluate and adjust workload accordingly.

The surgery coordinator is responsible for verifying insurance eligibility and benefits obtain all authorizations/precertification for clinic visits procedures injections and surgeries. Ensure surgery packets are prepared with all required information including but not limited to preop clearance lab work and imaging. Coordinate scheduling of all surgeries and is responsible for communicating information to the patient insurance companies and hospital regarding the surgery. Acts as a liaison between patients and physicians assisting in managing followup care for postsurgical patients ensuring all questions and concerns are resolved in a timely manner. Assist the office with clerical duties and other duties as assigned.

Essential Duties:

• Coordinate and Schedule Patient Surgeries Obtain document and update in appropriate system(s) all necessary patient information. This involves interaction with various insurance companies and other payors/institutions. Verify coverage with appropriate insurance or health care plan carrier. Request deposits from patients for clinic visits and surgeries. Counsels and setsup payment schedules with patients when necessary. Handle front office and patient phone calls relative to clinic costs and finances. Obtain TARs for MediCal surgeries. Obtain necessary presurgical authorization/precertifications for clinic visits and surgeries Workers Compensation authorization for all surgeries and assist with obtaining Workers Compensation authorization for clinic visits as needed. Obtain HMO authorization for all surgeries clinic visits and additional testing/treatments as needed. Interface with electronic medical records and surgery system(s). Perform all tasks in a safe manner in compliance with organizational safety policies and according to applicable regulations; maintain a neat workstation and environment. Maintain confidentiality of all records and information that pertains to patients physicians employees the organization and in related interests. Provide excellent customer service. Support and participate in department huddles and team meetings.
• General Administrative Duties Triage patient issues to achieve timely resolution. Resolve patient problems related to such matters as billing coordination of patient tests appointments and/or medical records. Respond to requests by doctors and technical staff during clinic. Make phonecalls as requested and obtain records as needed. For cancellations and noshows follow appropriate steps as per policy. Maintain clinic/patient flow balancing surgical patient registration requirements patient appointment times and nonappointment activities. Serve as a liaison between outpatient clinics and programs in administrative matters. Help to maintain a therapeutic atmosphere by providing a supportive interface between patients surgeons and staff. Assist providers in performing schedule changes. Copy collate and file reports correspondence and other materials. Always maintain and protect patient confidentiality.
• Perform other duties or projects as assigned or requested

Required Qualifications:

• Req High school or equivalent

• Req 1 year One to two years experience in medical admission setting.

• Req Knowledge and proficiency with insurance.
• Req Knowledge of Medical/CCS billing/authorization guidelines.
• Req Strong insurance verification and preregistration background.
• Req Working knowledge of basic medical terminology and diseases as it applies to the eye.
• Req Strong organizational and followup skills.
• Req Experience scheduling patient appointments in computerized appointment scheduling system.
• Req Demonstrate strong oral and written communication skills.
• Req Sufficient computer keyboard skills to perform appointment scheduling encountering emailing and other related computer tasks.
• Req Excellent interpersonal skills which promote pleasant and effective communication with patients staff and doctors.
• Req Demonstrate professional and effective work skills to handle all responsibilities within a fastpaced high pressure setting.
• Req Ability to work independently with minimal supervision.
• Req Ability to multitask effectively.
• Req Flexibility and adaptability given the dynamic nature of medicine and departmental needs.
• Req The ability to interact calmly and effectively with patients with difficult personalities.

Preferred Qualifications:

• Pref 1 year Oneyear experience with an electronic medical record (EMR).
• Pref 2 years Two years experience working in a medical teaching institution.
• Pref 2 years Two years experience in ophthalmology practice setting.
• Pref 3 years Three to five years experience in medical admission setting.
• Pref Basic Life Support (BLS) Healthcare Provider from American Heart Association

Required Licenses/Certifications:

• Req Fire Life Safety Training (LA City) If no card upon hire one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance and with due consideration for patient and student safety. Please refer to theBackground Screening Policy Appendix Dfor specific employment screen implications for the position for which you are applying.

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213)or by email at. Inquiries will be treated as confidential to the extent permitted by law.

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