Lead Account Coordinator - CuraScript SD - Hybrid (Lake Mary, FL)
Lead Account Coordinator - CuraScript SD - Hybrid (Lake Mary, FL)
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1 Vacancy
Job Description
Lead Account Coordinator National Accounts
Position Summary:
The Lead Account Coordinator is a salaried leadership support role within the Sales Administration team. This position is responsible for overseeing intake tracking managing accountrelated escalations and ensuring consistency in workload distribution across assigned groups.
The Lead Coordinator operates as a key driver in maintaining transparency production oversight and internal process alignmentsupporting longterm account health and improving overall service execution. The role requires crossfunctional communication coordination with multiple internal teams and proactive followup on highpriority items.
Primary Responsibilities:
- Oversee all incoming request tracking (Corinthian CIIC & Kaiser) ensuring appropriate intake documentation and team followthrough
- Manage and update the teams Weekly Scorecard highlighting productivity SLA adherence and volume complexity
- Serve as the initial escalation point for order tracking backlogs or delays across key customer accounts
- Support the Senior Supervisor in identifying capacity gaps
- Partner with Sales Representatives Sales Admins and Analysts to align task completion with client expectations
- Assist in onboarding new hires or contractors and help establish standard operating procedures
- Participate in strategic planning sessions and reporting to support departmentwide visibility and continuous improvement
Qualifications:
- Bachelor degree or 3 years of experience in sales operations account coordination or order management
- Demonstrated ability to manage multistep workflows with consistent accuracy
- Proficiency in tools such as SAP Salesforce SharePoint and Business Objects preferred
- Strong organizational and analytical skills with the ability to lead without formal authority
- Previous experience supporting peers or mentoring in a team setting is highly valued
This is a hybrid role and will require the ability to work inperson 3 days a week in the Lake Mary FL office.
If you will be working at home occasionally or permanently the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About Evernorth Health Services
Evernorth Health Services a division of The Cigna Group creates pharmacy care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobaccofree policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Ohio Pennsylvania Texas Utah Vermont and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.
Required Experience:
IC
Employment Type
Full-Time
