Program Manager, RBS compatibility
Program Manager, RBS compatibility
Posted on :
10-05-2025
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1 Vacancy
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Job Description
Amazon strives to be the worlds most customer centric company. To continue to delight and exceed our customers expectations at Amazon we take the quality of the data that drives CX very seriously. Thats where you can help.
Our vision is to enable our Customers shop the right compatible products every single time. We delight customers when we understand their compatibility needs and return an experience that turns their moment of hesitation to an informed high confidence buying decision. As a PM for compatibility you will work with cross functional internal and external teams to solve the customer problem globally.
You will get opportunity to improve compatibility display across Amazon catalog worldwide by driving compatibility data generation and its solution optimization build compatibility customer insights and needs and expanding compatibility program globally. Your success will improve customer experience while simultaneously getting exposure to innovative/scalable solutions and frontedge LLM applications. You will coordinate with multiple stakeholders (product program tech category operation etc.) to improve customer experience and efficiency leveraging tech products and operation workforce. You will partner with stakeholders across different organizations to identify compatibility experience gaps surface findings and influence the changes needed to fix them longterm.
Key job responsibilities
Key job responsibilities
Ownership of compatibility data service product domain (attributes logic product type catalog) identify attributes and work out data requirement
Responsible for endtoend compatibility data generation and quality
Build and optimize processes. Accumulate learnings develop and drive solutions.
Identify assess track and mitigate issues and customer risks at multiple levels
Build relationships with stakeholders to influence product improvements that ensure the best customer experience
Communicate to senior leaders and stakeholder including writeups on the learnings status of the program escalations
Candidates should have experience working with tech and product managers / teams and be familiar with their scoping / prioritization process. ownership and insist on highest standards are critical as working and owning a data program and deliver data as a service and product is a key aspect of this role. A candidate who enjoys problem solving at all aspects someone with mentality to drive solution. Candidates should demonstrate customer and shopper focus and discipline on setting communicating and achieving dates upwards and laterally.
A day in the life
The successful candidate will have good project management skill with the ability to conduct indepth analyses think big and identify gamechanging opportunities. They will be expected to deliver solutions and programs that are technology based highly scalable secure and flexible all while maintaining customer and business partner focus. They will work with internal and external stakeholders to identify define and specify solutions meeting our customers needs. They drive process standardization automation and business metrics. Would engage with the business and support/service teams and build customer confidence through quality delivery robust processes and sound reporting metrics.
About the team
Amazon Customer Experience (CX) team within the Retail Business Services (RBS) group identify catalog issues impacting CX at scale and set up mechanisms to fix them. Our solutions ensure information in Amazons catalogs is both complete and comprehensive enough to give our customers a great shopping experience every time.
3 years of program or project management experience
3 years of working cross functionally with tech and nontech teams experience
3 years of defining and implementing process improvement initiatives using data and metrics experience
Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
Experience defining program requirements and using data and metrics to determine improvements
3 years of driving end to end delivery and communicating results to senior leadership experience
3 years of driving process improvements experience
Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
Experience building processes project management and schedules
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our vision is to enable our Customers shop the right compatible products every single time. We delight customers when we understand their compatibility needs and return an experience that turns their moment of hesitation to an informed high confidence buying decision. As a PM for compatibility you will work with cross functional internal and external teams to solve the customer problem globally.
You will get opportunity to improve compatibility display across Amazon catalog worldwide by driving compatibility data generation and its solution optimization build compatibility customer insights and needs and expanding compatibility program globally. Your success will improve customer experience while simultaneously getting exposure to innovative/scalable solutions and frontedge LLM applications. You will coordinate with multiple stakeholders (product program tech category operation etc.) to improve customer experience and efficiency leveraging tech products and operation workforce. You will partner with stakeholders across different organizations to identify compatibility experience gaps surface findings and influence the changes needed to fix them longterm.
Key job responsibilities
Key job responsibilities
Ownership of compatibility data service product domain (attributes logic product type catalog) identify attributes and work out data requirement
Responsible for endtoend compatibility data generation and quality
Build and optimize processes. Accumulate learnings develop and drive solutions.
Identify assess track and mitigate issues and customer risks at multiple levels
Build relationships with stakeholders to influence product improvements that ensure the best customer experience
Communicate to senior leaders and stakeholder including writeups on the learnings status of the program escalations
Candidates should have experience working with tech and product managers / teams and be familiar with their scoping / prioritization process. ownership and insist on highest standards are critical as working and owning a data program and deliver data as a service and product is a key aspect of this role. A candidate who enjoys problem solving at all aspects someone with mentality to drive solution. Candidates should demonstrate customer and shopper focus and discipline on setting communicating and achieving dates upwards and laterally.
A day in the life
The successful candidate will have good project management skill with the ability to conduct indepth analyses think big and identify gamechanging opportunities. They will be expected to deliver solutions and programs that are technology based highly scalable secure and flexible all while maintaining customer and business partner focus. They will work with internal and external stakeholders to identify define and specify solutions meeting our customers needs. They drive process standardization automation and business metrics. Would engage with the business and support/service teams and build customer confidence through quality delivery robust processes and sound reporting metrics.
About the team
Amazon Customer Experience (CX) team within the Retail Business Services (RBS) group identify catalog issues impacting CX at scale and set up mechanisms to fix them. Our solutions ensure information in Amazons catalogs is both complete and comprehensive enough to give our customers a great shopping experience every time.
3 years of program or project management experience
3 years of working cross functionally with tech and nontech teams experience
3 years of defining and implementing process improvement initiatives using data and metrics experience
Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
Experience defining program requirements and using data and metrics to determine improvements
3 years of driving end to end delivery and communicating results to senior leadership experience
3 years of driving process improvements experience
Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
Experience building processes project management and schedules
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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