Automotive Equipment Technician
Automotive Equipment Technician
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Job Description
Overview
The global leader in automotive equipment Snapon Equipment has an immediate opening for a Automotive Equipment Technician. The Automotive Equipment Technician is responsible for overall service call completion within territory. The Automotive Equipment Technician is also responsible for assisting in problem solving equipment installation and repair. Additional responsibilities are below. Serviceable equipment includes:
Wheel Aligners
Wheel Balancers
Tire Changers
Alignment Lifts
Automotive/ General Purpose Lifts
Specialty Lifts
Brake Lathes
Collision Repair Equipment
A/C Units
Responsibilities
- Ability to follow Snapons Safety priorities and maintain a safe working environment through awareness and focus
- Ability to further expand the use of Rapid Continuous Improvement in the day to day activates of the job to help increase organizational capacity.
- Repair maintain and install equipment in assigned territory. Follow clearly established standards for repair protocol response times prioritization and customer communications.
- Assists Associate FST and FST employees with complex customer problems.
- Responsible for call completion and closure for all customers in assigned area.
- Manage customer s equipment needs during and after warranty periods.
- Resolves customer problems and ensures customer satisfaction.
- Sells contracts updates/upgrades and parts in assigned territory.
- Calls on customer prior to warranty or contract termination date.
- Makes cold calls to pursue the sale of service contracts.
- Schedules regular site visits with customers in order to provide timely accurate equipment service.
- Assists with collection of outstanding receivables.
- Administrative duties as required.
- Ability to resolve customer problems and ensure customer satisfaction.
- Assists with collection of outstanding receivables.
- Administrative duties such as onsite signatures form customers inventory management and fleet management.
- Collaboration with Snapon Equipment Sales Force
Qualifications
- Associates Degree in a technical field military training or equivalent with 15 years of experience.
- Basic knowledge of pneumatics and strong mechanical skills.
- Computer literacy on Microsoft office products.
- And knowledge of PC hardware repair.
- Basic knowledge of under car automotive operations.
- Knowledge of all products serviced by Snapon Inc. as well as knowledge of all internal procedures.
- Ability to lift 45lbs and work in an environment where frequent walking standing bending twisting kneeling squatting and sitting while driving is required.
- Strong communication skills. Ability to work with customers on a direct basis.
- Must possess a valid drivers license.
- Must possess the ability to work from home and is a selfstarter.
Snapon Incorporated is a leading global innovator manufacturer and marketer of tools diagnostics equipment software and service solutions for professional users. Products and services include hand and power tools tool storage diagnostics software information and management systems shop equipment and other solutions for vehicle dealerships and repair centers as well as customers in industry government agriculture aviation and natural resources. Products and services are sold through the companys franchisee companydirect distributor and Internet channels. Founded in 1920 Snapon is a $2.8 billion S&P 500 Company headquartered in Kenosha Wisconsin.
EEO/MFDV
Required Experience:
IC
Employment Type
Full-Time
