Specialist, LER Emergency Response Center

At TMobile we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package this is Total Rewards. Employees enjoy multiple wealthbuilding opportunities through our annual stock grant employee stock purchase plan 401(k) and access to free yearround money coaches. Thats how were UNSTOPPABLE for our employees!

At TMobile we strongly encourage everyone including people of color veterans military spouses individuals with disabilities lesbian gay bisexual transgender queer and nonbinary people and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process please let us know by emailing or calling. Please note this contact channel is not a means to apply for or inquire about a position and we are unable to respond to nonaccommodationrelated requests.

TMobile has consistently been recognized as a Best Place to Work thanks to our crew of diverse multitalented selfstarters who are ready to go go go And TMobile is recognized as a best place to work for LGBTQ employees by the Human Rights Campaign Corporate Equity Index over 10 years in a row. A designated Military Friendly Employer by Military Friendly for more than 11 years running. And with 100% score on the Disability Equality Index our diversity across gender race and ideas drives us forward.

Are you looking for a work environment which encourages teamwork and where you are respected supported challenged and can grow and advance your career If your answer is yes you should join TMobiles AllStar Legal Team

TMobiles Legal and Emergency Response team (LER) protects the confidentiality and security of TMobile subscriber information while providing outstanding customer service to those seeking lawful release of subscriber records. LER is committed to being an engaged and highperforming team that supports TMobile its customers and agencies or entities that serve legal demands for customer information with quality efficiency and in compliance with law. LER has the following four major areas of responsibility: CALEA/ECPA/NSA Compliance Emergency Response Compliance Government Support and LER Technology Roadmap & Support.

The Specialist LER Emergency Response Center provides 24 x 7 phone support to Law Enforcement Agencies (LEA) and Public Safety Answering Point (PSAP) requestors. The Specialist shall respond to requests that are of an emergency or exigent nature. The Specialist will receive off the phone exigent requests where they will then need to process and respond to these requests in a timely manner. The Specialist position requires strong interpersonal skills excellence in courtesy and concern as well as always maintaining professionalism to provide a valued experience.

*** The shift for this position has not been determined but likely will be into the night or overnight and weekends***

What youll do in your role.

• Answers telephone calls that come into a call centerlike queue from external sources as well as escalated calls determines priority relative to emergency issues.
• Ability to receive process and respond to written exigent requests in a timely needs to utilize resource documentation for reference to deliver a consistent response.
• Ability to work evenings weekends Holidays overtime or varied shifts as position requires reliable predictable and consistent attendance.
• Meet established department productivity and quality standards.
• Complete training requirements to stay current on existing policy and procedures to grow skills and to maintain proficiency on company values and organizational requirements.
• May travel to represent TMobile in court as a custodian of record on rare occasions.
• Also responsible for other Duties/Projects as assigned by business management as needed.

The experience youll bring.

• Experience in a call center environment or comparable customer service experience or PSAP (public safety answering point) queue experience.
• Prior experience with Law Enforcement Agencies (LEA) or Public Safety Answering Point (PSAP) preferred.
• Microsoft Office
• Organization attention to detail Confidentiality Strong Communication.

• At least 18 years of age
• Legally authorized to work in the United States

TMobile requires U.S. citizenship for certain roles within the organization. This role requires U.S. citizenship. Individuals hired into this role will be to submit documentation proving U.S. citizenship within the first 7 days of hire failure to do so will result in termination.

Travel:
Travel Required (Yes/No): No

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Base Pay Range: $24.24 $43.72

Corporate Bonus Target: 5%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidates actual pay will be based on various factors such as work location qualifications and experience so the actual starting pay will vary within this range.

At TMobile employees in regular nontemporary roles are eligible for an annual bonus or periodic sales incentive or bonus based on their role. Most Corporate employees are eligible for a yearend bonus based on company and/or individual performance and which is set at a percentage of the employees eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location TMobile our benefits exemplify the spirit of One Team Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and parttime employees have access to the same benefits when eligible. We cover all of the bases offering medical dental and vision insurance a flexible spending account 401(k) employee stock grants employee stock purchase plan paid time off and up to 12 paid holidays which total about 4 weeks for new fulltime employees and about 2.5 weeks for new parttime employees annually paid parental and family leave family building benefits backup care enhanced family support childcare subsidy tuition assistance college coaching short and longterm disability voluntary AD&D coverage voluntary accident coverage voluntary life insurance voluntary disability insurance and voluntary longterm care insurance. We dont stop there eligible employees can also receive mobile service & home internet discounts pet insurance and access to commuter and transit programs! To learn about TMobiles amazing benefits check out.

Never stop growing!
As part of the TMobile team you know the Uncarrier doesnt have a corporate ladderits more like a jungle gym of possibilities! We love helping our employees grow in their careers because its that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity youre living our values while investing in your career growthand we applaud it. Youre unstoppable!

TMobile USA Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age race ethnicity color religion creed sex sexual orientation gender identity or expression national origin religious affiliation marital status citizenship status veteran status the presence of any physical or mental disability or any other status or characteristic protected by federal state or local law. Discrimination retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Uncarrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process please let us know by emailing or calling. Please note this contact channel is not a means to apply for or inquire about a position and we are unable to respond to nonaccommodation related requests.