Client Liaison Advisor
Client Liaison Advisor
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Job Description
About Us
DLG is evolving. Across every facet of our business our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining the Legal Services team youll be working in a place where empathy meets expertise. Within our own dedicated law firm our diversely talented team support and guide customers through lifes toughest moments. Its a fastpaced and collaborative working environment but our comprehensive training and tools will help ensure youre ready for the challenge. You can find more details about DLG Legal Services on our website.
We are now hiring for a Client Liaison Advisor to join our Bromley and Leeds based Legal Services team on permanent full time basis.
What you will be doing:
You will act as the first point of contact for all customer related queries prior to client being allocated to a Fee Earner. Converting potential clients into customers and acquiring passenger details for additional conversions. Making sure that all dealings and interactions reflect the professional and customer focused nature of our business. Other duties include:
Initial contact with the client referral
Converting client and passenger referral into a customer
Providing clear and accurate information in a user friendly manner
Completing telephone Q&A with client
Proactively handling the clients expectations
Using clear and plain explanations and terms with a friendly empathetic and reassuring attitude
Active listening and communication style
Highly professional manner
Reflect the brand image and customer focused ethos
Instructing the treatment provider
Achieving KPI targets
What we are looking for:
The nature of this role is very fast paced you need to be able to handle the pressure well. Other skills are:
Excellent telephone manner and a passion for customer service
Experience of working in a sales call centre environment is preferable
Ability to work as a member of a team
Excellent attention to detail
Must be able to use own initiative and prioritise
Flexibility in work content
What well give you:
We wouldnt be where we are today without our people and the wide variety of perspectives and life experiences they bring. Thats why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office working varying with the nature of your role. Core benefits include:
9% Private Pension
50% off home motor and pet insurance plus free travel insurance and Green Flag breakdown cover
Additional optional Health and Dental insurance
EV car scheme allows all colleagues to lease a brand new electric or plugin hybrid car in a tax efficient way.
Generous holiday allowance
Buy as you earn share scheme
Employee discounts and cashback
Plus many more
Ways of Working: Our hybrid model offers a best of both worlds approach. When youll be in the office depends on your role and team but colleagues spend at least 2 days a week in the office
We want everyone to get the most out of their time at DLG. Which is why weve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best whatever that looks like and offering real choice flexibility and a greater worklife balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. Theyre about recognising who you are and the life you live.
Be yourself
Direct Line Group is an equal opportunity employer and we think diversity of background and thinking is a big strength in our people. Were delighted to feature as one of the UKs Top 50 Inclusive Employers and are committed to making our business an inclusive place to work where everyone can be themselves and succeed in their careers. We know youre more than a CV and the things that make you you are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process please speak to the recruitment team who will be happy to support you.
#LIPK1 #Hybrid
Required Experience:
Unclear Seniority
Employment Type
Full-Time
